Arturo Baez Bautista
Product Owner & Digital Consultant
Summary
Accomplished Product Owner with extensive experience in Agile methodologies, particularly Scrum. Proven ability to define product vision and roadmap, prioritize tasks, and lead cross-functional teams to build and enhance products. Expert in leveraging AI models to amplify business efficiency and innovation. Adept at deconstructing and planning stories in order to promote improvements to product design and implementation. Excellent relationship-building, organizational, and project management skills with a focus on overcoming technical challenges and implementing successful resolutions.
Overview
24
24
years of professional experience
Work History
Founder & Independent Contractor
Qosqore* (Freelance)
10.2023 - Current
- Leads IT innovation with a focus on Agile Product Management and software development
- Specializes in data-driven solutions, leveraging cloud technologies and AI models to enhance business processes through automation.
Product Owner and Digital Consultant
LinkIT
- Led a development team of five FTEs, prioritizing tasks and aligning with product vision
- Spearheaded 'myRequestTSI' platform implementation, achieving critical project deadlines
- Provided strategic guidance on SDE mapping, enhancing decision-making
- Improved service delivery through data management and automation.
Business Integration & Catalogue Manager
T-Systems Nederland B.V.
10.2013 - 12.2023
- CU Shell, Product Owner and Squad Leader (2020-2023)
- Led the Catalogue Management team (six FTEs), optimizing processes through Agile methodologies
- Managed service platform transition from MyRequest to ServiceNow, ensuring seamless operations
- Developed an automation system for catalog management, improving data handling efficiency
- Shell Global Account, Senior Business Analyst (2013-2019)
- Led mapping for 500+ catalog items, automating pricing forecasts, enhancing efficiency and accuracy
- Established streamlined process for catalog updates, ensuring coordination and consistency
- Introduced automated reporting, improving tracking of request volumes and billing forecasts, enhancing transparency
- Resolved integration issues between Shell's MyRequest front-end and SAP back-end, ensuring smooth operations and data consistency.
Senior Business Analyst
T-Systems Nederland B.V
10.2010 - 10.2013
- Led the creation of the Clarity CRM system, streamlining the sales pipeline and improving user experience through iterative development
- Successfully managed the deployment of the SAP sales module 'Salsa,' optimizing sales processes and data management
- Enhanced sales pipeline forecasts for accurate management reports, aligning sales outcomes with project milestones
- Proposed and implemented automation improvements, increasing efficiency and reducing manual dependencies in sales operations.
Data Quality Analyst
Cendris
06.2009 - 06.2010
- Optimized ETL processes by evaluating complex decision models for merging, deduplicating, and matching data sources
- Developed and enhanced reporting outputs from ETL processes, ensuring high standards of accuracy and relevance.
Senior Business Application Specialist
Ahrend
03.2008 - 03.2009
- Led the business application management team, overseeing a staff of seven full-time employees
- Translated complex business requirements into effective IT solutions through close stakeholder collaboration
- Strategically deployed applications to enhance business processes and operational efficiency
- Managed relationships with software vendors, overseeing project collaborations, and promptly addressing software issues to ensure seamless operations.
Service Integrity Specialist
APL Logistics (Internship)
04.2007 - 12.2007
- Engineered an FCO-IM model to standardize and centralize variant shipping documentation, testing automated ingestion into a data warehouse
- Refined business process models to enhance operational workflow management and improve efficiency.
Business Web Enabler
Zelfstandig
06.2003 - 12.2005
- Developed and maintained websites to optimize online sales and enhance market presence for clients.
Beverage Department Store Controller (Internship)
Marcus Hotels & Resorts
10.2001 - 03.2002
- Provided comprehensive administrative support for a five-person office, including filing, inventory management, supply reception, replenishment, and scheduling.
Amaru Quechua Cafe Bar Manager
Q'intu Investments
06.2000 - 09.2001
- Managed a 70-seat Café Bar, overseeing 9 full-time employees, finances, menu, and inventory
- Supervised and scheduled serving staff and kitchen personnel for efficient operations.
Education
Digital Consultant -
RWTH Aachen University
Aachen, GermanyAWS Cloud Practitioner - undefined
Amazon
Big Data Scientist - undefined
Arcitura Education Inc.
Information Systems Development (Master) - undefined
HAN University of Applied Sciences
International Business and Management Studies (Bachelor) - undefined
The Hague University of Applied Sciences
Business Administration Studies - undefined
University San Antonio Abad Del Cusco
Skills
Strategic Thinking
Market Research
Product Roadmapping
Project Management
Agile Methodologies
User Experience (UX) Design
Data Analysis
Communication
Leadership
Customer Focus
Technical Acumen
Problem-Solving
Prioritization
Financial Acumen
Negotiation
Time Management
Flexibility
User Testing
Risk Management
Visionary Thinking
Python
SQL
VBA
Agile Methodology
Agile frameworks
User Story Creation
Story planning
Volunteer Experience
- Vice President, Peru - Netherlands Association, 01/2008, 01/2009, Facilitated cultural and educational exchanges between Peru and the Netherlands, enhancing mutual understanding and cooperation.
- Translator, NGO SIPA, Cusco, Peru, 1998, Translated research audio from Quechua to English for researchers from the University of Amsterdam, contributing to the accessibility of indigenous knowledge and cultural heritage.
Languages
Spanish, Quechua
Native language
English
Advanced
C1
Dutch
Upper intermediate
B2
Italian
Elementary
A2
German
Elementary
A2
Hobbies
- Running
- Dancing
- Cooking
- Philosophy
Timeline
Founder & Independent Contractor
Qosqore* (Freelance)
10.2023 - Current
Business Integration & Catalogue Manager
T-Systems Nederland B.V.
10.2013 - 12.2023
Senior Business Analyst
T-Systems Nederland B.V
10.2010 - 10.2013
Data Quality Analyst
Cendris
06.2009 - 06.2010
Senior Business Application Specialist
Ahrend
03.2008 - 03.2009
Service Integrity Specialist
APL Logistics (Internship)
04.2007 - 12.2007
Business Web Enabler
Zelfstandig
06.2003 - 12.2005
Beverage Department Store Controller (Internship)
Marcus Hotels & Resorts
10.2001 - 03.2002
Amaru Quechua Cafe Bar Manager
Q'intu Investments
06.2000 - 09.2001
Product Owner and Digital Consultant
LinkIT
Digital Consultant -
RWTH Aachen University
AWS Cloud Practitioner - undefined
Amazon
Big Data Scientist - undefined
Arcitura Education Inc.
Information Systems Development (Master) - undefined
HAN University of Applied Sciences
International Business and Management Studies (Bachelor) - undefined
The Hague University of Applied Sciences
Business Administration Studies - undefined
University San Antonio Abad Del Cusco