Summary
Overview
Work History
Education
Skills
Timeline
Generic

ARTI BISNATH

Rijswijk

Summary

Motivational Manager with 17 years of sales experience. Dedicated to achieving targets and meeting deadlines through strategic planning and adaptive leadership. Proven track record in developing teams and driving departmental growth by mentoring and inspiring teams to excel, resulting in increased sales and profitability. Thrives in fast-paced environments with a hands-on approach, adept at making swift decisions on the shop floor to drive sales performance.

Overview

125
125
years of professional experience

Work History

Team Leader Kitchens

IKEA
01.2025 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Working with different functions and external partners to establish a common way of working, improving efficiency and HCS

Bedrooms Shopkeeper

IKEA
12.2022 - Current
  • Currently leading a team of 35 co- workers including a deputy Shopkeeper, one team leader and one range specialist.
  • LY FY 23, bedrooms took over £27 Million with an index of +20 vs LY. We were not only the best department in the UK but we were also the top performing department for profit LY.
  • Constantly looking at Commercial opportunities in the department but also having the overview of the store and seeing where the potential's are.
  • Built strong relationships with our Commercial partner's but also with the Store Steering Team, working together to maximise sales and profitability.
  • Demonstrated commercial mindset and ability to identify business development opportunities, taking quick actions to secure growth and profit in the department.
  • Work with underperforming PA's with quick actions on the shop floor, working with the team and giving them as much knowledge as possible for them to be able to grow and develop.

Work Spaces & B2B Shopkeeper

IEKA
09.2020 - 11.2021
  • Thrived in fast-paced environment with energy and enthusiasm
  • Worked with the London Service Office market to gain new business customers, gaining companies like BARRETT Home, who build flats in London. Ensuring we set up Show homes across the PMA. Signed with them to work with furnishing new build flats using IKEA furniture.
  • Managed team of over six direct reports between the two areas, including two B2B specialists.
  • Optimised employee schedules by balancing company priorities with staff leave requests and shift preferences
  • Led recruitment, hiring and on-board activities, training new joiners in operational processes and conducting probationary performance reviews.

Department Manager

Kitchens IKEA
08.2018 - 04.2020
  • During my time in kitchens I worked alongside the Manager grow the kitchen business within IKEA, showing our quality in the range but also with our specialist kitchen planners to give high levels of customer service in the store.
  • Managed and led a team of 30 co workers, including two Team leaders and one range Specialist.
  • Monitored sales team performance, generated monthly and annual sales reports to determine growth and areas requiring improvement
  • Liaising with our interior designers to always secure displays of high-quality kitchens in our showroom.
  • Mentor employees in successful selling techniques and encouraged cross-selling additional products and services to gain leads.
  • Closely monitored our competitors to make sure we are the always the most affordable in the market.
  • Dealt with feedback and escalated concerns to provide customer satisfaction and positive communication with the company.
  • Developing the team leaders in their role in line with succession for the department and store.
  • Monthly meeting with external installers, dealing with issues and coming up with resolutions that benefit not only the business but the customers too.
  • Working with our after sales team in store.

Deputy Department Manager

Bedrooms IKEA
01.2017 - 08.2018
  • Supporting the Bedrooms Manager in leading 34 co workers, two supervisors and two specialists. Being responsible with the manager for a £35 million business, over a financial year which is 28% of the store's share.
  • To create business plans and strategies with growth forecasts and growth profit.
  • Meet sales target consistently and work quickly and proactively with under performing areas.
  • Worked with the team on upselling strategies to increase sales and profit.
  • Understood and responded to customer complaints and comments, reaching mutually acceptable solutions.
  • Handled HR matters by interviewing potential staff, conducting appraisals and performance reviews.
  • Maintained awareness of retail market trends and monitored what competitors were doing.
  • Oversaw the day-to-day management and confirmed consistently high service standards were met.
  • Planned and implemented the area for Beds and Mattresses to increase turnover from 92% to 98% YTD.
  • Worked closely with the logistics team and the range specialists to secure the right amount of stock based on the forecast demand.
  • Day-to -day follow up's with our interior designers to maintain our roomsets are market relevant and out visual designers to secure our range is displayed in the most effective way for our customers.

Team Leader

IKEA
10.2012 - 01.2017
  • I have had many Team leader roles within IKEA starting from Textiles, Work spaces, and Living rooms. During my time as a team leader in these areas of the store, I ranged from leading a team of 4 co workers to a team of 20 co workers.
  • Identified training needs and supported delivery of training interventions.
  • Supported and assisted new colleagues with completion of induction programmes, training, and on boarding processes.
  • Managed poor performing staff, following the company's guideline and procedures, as well as working with high performing co workers to secure succession with the team.
  • Working closely with the range to secure having the right amount of the range in the store, forecasting and inventory
  • Managing schedules and holidays for the team, ensuring right people in the right place at the right time.
  • Running duty shifts, which include managing the showroom or market hall area's when on duty, being responsible for all staff members, handling customers complaints and ensuring staff are completing their intended job roles.

Sales Assistant

IKEA
01.1900 - 10.2012
  • I returned back to IKEA as a Self Serve Key co worker and my responsibilities were:
  • Replenished and arranged out-of-stock products on shelves to increase visibility.
  • Worked with the logistics team in the store to ensure a smooth opening and stock being located correctly.
  • Working to maintain good relationships with department managers in showroom to be close to their range, forecasting and inventory.
  • Worked with team to complete daily and weekly routines that kept shop safe, clean and tidy.
  • Supported manager in opening and closing store.
  • Sold items by engaging customers, demonstrating products and answering questions.
  • Received and organised merchandise daily to help maintain shop stock.
  • Followed health and safety guidelines for retail work, minimising risks to customers and workers.

Floor Supervisor

House of Fraser
06.2010 - 08.2011
  • Recruited as Brand Specialist (Flagship store- Oxford Street) in home ware for bed linen and bath, which is an £8 million a year business in the store
  • Motivate a team of 10 and ensure customer service is at a high from all staff members.
  • Drive sales and manage stock loss (+94% YTD)
  • Managing promotional activity, maximising transaction values by add on sales and store cards.
  • Delivering store KPI's in line with the goals.
  • Manage the performance and relationship with concessions on the floor.

Sales coworker

IKEA
10.2006 - 09.2010
  • Maintained stock being full on the shop floor
  • Worked with department managers to secure the best selling range used as add on sales in the showroom
  • Checked and updated price tags with current prices and discounts.
  • Restacked unsold items on shelves and displays for purchase.
  • Responsible for running the shift on weekends
  • Ensured training for new starters
  • Liaised with logistics to ensure the shop floor was filled

Education

A-Levels - Business Management, English Literacy

Claremont High School
01.2007

Skills

  • Team & organisational leadership
  • Personnel leadership
  • Commercial awareness
  • Sales reporting
  • Managerial skills
  • Situational leadership
  • Up selling method
  • Training and development
  • Team management
  • Team motivation
  • People management
  • Goal setting

Timeline

Team Leader Kitchens

IKEA
01.2025 - Current

Bedrooms Shopkeeper

IKEA
12.2022 - Current

Work Spaces & B2B Shopkeeper

IEKA
09.2020 - 11.2021

Department Manager

Kitchens IKEA
08.2018 - 04.2020

Deputy Department Manager

Bedrooms IKEA
01.2017 - 08.2018

Team Leader

IKEA
10.2012 - 01.2017

Floor Supervisor

House of Fraser
06.2010 - 08.2011

Sales coworker

IKEA
10.2006 - 09.2010

A-Levels - Business Management, English Literacy

Claremont High School

Sales Assistant

IKEA
01.1900 - 10.2012

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