English (native)
Artemis Gavrielides
Athens
Summary
Multi-talented Section Manager with 4 years of progressive retail experience. Hardworking and responsible with resilient mentality.
Driven to maintain service standards by supporting staff in handling service issues and customer communications.
Enthusiastic management professional with demonstrated success supervising staff and building teams.
Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods.
Skilled in solving complicated issues and making proactive operational changes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Section Manager
Marks & Spencer
04.2023 - Current
- Mentored junior employees for career growth, building a strong talent pipeline for the organization.
- Resolved complex issues through root cause analysis and implementation of effective solutions tailored to specific situations.
- Fostered a positive work environment by promoting teamwork, open communication, and recognition of individual achievements.
- Achieved consistent on-time project completion by monitoring progress, identifying bottlenecks, and taking corrective actions as needed.
- Resolved customer service escalations to promote mutually beneficial outcomes.
- Delivered weekly and monthly project updates to management to enhance program visibility and promote improved project performance.
- Executed quality assurance audits and addressed non-complying issues to improve section performance.
- Managed budgets, resources, and schedules to ensure timely delivery of high-quality results.
- Improved team efficiency by streamlining processes and implementing effective communication strategies.
- Assisted with new processes and product planning to facilitate rollout.
- Enforced health and safety protocols to promote safe working environment.
Floor Manager
Cosmos Sport SA
10.2020 - Current
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Supervised department recoveries to maintain organized and professional displays for customers.
- Executed department's promotions, markdowns and pricing to drive sales and meet goals.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Oversaw supply restocking, area cleaning and product organization.
- Performed closing procedures a few times weekly by balancing cash drawers and reconciling credit card transactions.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Sales Associate
Pink Woman - Intrafashion Group SA
06.2020 - 10.2020
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained records related to sales, returns and inventory availability.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Completed orders and organized product deliveries to meet customer timetables.
- Tracked stock using company inventory management software.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
Sales Associate
MANGO
12.2019 - 06.2020
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained records related to sales, returns and inventory availability.
Sales Associate Manager
Forever 21
08.2017 - 12.2019
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
- Conducted performance reviews, handle employee matters relating to job performance, grievances, promotions, transfers and terminations.
- Created and implemented sales performance reporting tactics using Salesforce and Tableau.
- Trained personnel on policies, procedures and communications for in-person and telephone etiquette.
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
Education
Degree in Fashion Design -
Zerfam School
09.2014 - 06.2017
High School Diploma -
3rd High School of Alimos
09.2011 - 06.2014
Skills
POS systems
Stock management
Customer Relations
Negotiation
Sales and marketing
Staff Management
Microsoft Office (Word, Excel, PowerPoint, Outlook)
Staff Development
Asset Management
Operations Oversight
Rule Enforcement
Workforce Management
Languages
Greek (native)
Timeline
Section Manager
Marks & Spencer
04.2023 - Current
Floor Manager
Cosmos Sport SA
10.2020 - Current
Sales Associate
Pink Woman - Intrafashion Group SA
06.2020 - 10.2020
Sales Associate
MANGO
12.2019 - 06.2020
Sales Associate Manager
Forever 21
08.2017 - 12.2019
Degree in Fashion Design -
Zerfam School
09.2014 - 06.2017
High School Diploma -
3rd High School of Alimos
09.2011 - 06.2014
Similar Profiles
Luke ArtingstallLuke Artingstall
Retail assistant - Seasonal Position at Marks & SpencerRetail assistant - Seasonal Position at Marks & Spencer
Shivtej Murthy PullabhatlaShivtej Murthy Pullabhatla
Store Assistant at Marks & SpencerStore Assistant at Marks & Spencer
Charles HagueCharles Hague
Team Support Manager at Marks & SpencerTeam Support Manager at Marks & Spencer