Arifah Arman
Voorburg,ZH
Summary
Proactive product specialist with advanced problem-solving skills and customer success mindset. Effective team worker whom also able to work independently. Motivated to innovate and contribute to create better user experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Product Specialist
KPMG
12.2019 - Current
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Boosted customer satisfaction rates through timely resolution of concerns and regular follow-ups on feedback received.
- Collaborated with cross-functional teams and customers to be able to enhance product and delivery performance
- Mentored junior team members towards professional growth, fostering an environment conducive to knowledge sharing
- Gained extensive knowledge in data entry, analysis and reporting.
Business Consultant
Atos
03.2019 - 09.2019
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Performed project management support related work during placement on one of the client
Education
Master of Science - Management of Technology
TU Delft
Delft, Netherlands08.2018
Bachelor of Science - Mining Engineering
Institut Teknologi Bandung
Bandung, Indonesia07.2015
Skills
- Project Management
- Data-driven decision-making
- Microsoft Excel
- Alteryx
- ETL process
- Finance/ Account mapping/ Journal entries
- Basic SQL
- Basic Power BI
- Azure DevOps environment
- Kanban
- Customer Service
- Business Needs Analysis
Certification
- Alteryx Core Certification (2022)
- Scrum Master Certification (2019)
- ITIL (2019)
Hobbies
Watching movies, Traveling, Listening to music, Singing
Languages
Indonesian
Native language
English
Advanced
C1
Dutch
Intermediate
B1
Korean
Beginner
A1
Timeline
Senior Product Specialist
KPMG
12.2019 - Current
Business Consultant
Atos
03.2019 - 09.2019
Master of Science - Management of Technology
TU Delft
Bachelor of Science - Mining Engineering
Institut Teknologi Bandung
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