Summary
Overview
Work History
Education
Skills
Trainings
Certification
Timeline
Generic

APRIL LYN G. LITUAN

Dubai

Summary

Experienced administrative professional ready to drive operational efficiency and streamline office functions. Known for strong organizational skills, effective communication, and team collaboration. Expertise includes managing schedules, coordinating meetings, and handling correspondence. Adaptable and reliable, with focus on achieving results in fast-paced environment.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Office Administrator

Chevron Phillips Chemical
01.2020 - Current
  • Oversaw daily office operations, including supply inventory, equipment maintenance, and vendor coordination.
  • Maintained accurate records, filing systems, and documentation for administrative and departmental use.
  • Assisted in processing invoices, purchase orders, and internal requisitions in line with company procedures.
  • Acted as the first point of contact for office-related inquiries, ensuring efficient communication flow.
  • Supported the HR and Finance teams with administrative tasks, including scheduling interviews and preparing documents.
  • Helped coordinate internal meetings, trainings, and staff events by managing logistics and materials.

Executive Assistant

Chevron Phillips Chemical
01.2016 - 01.2019
  • Provided high-level administrative support to senior executives, including calendar management, travel bookings, and meeting coordination.
  • Handled confidential documents, financial approvals, and internal communications with utmost discretion.
  • Prepared reports, presentations, and executive-level correspondence for internal and external stakeholders.
  • Coordinated with multiple departments to ensure timely execution of executive requests and cross-functional tasks.
  • Maintained organized filing systems (digital and physical) for records, reports, and sensitive documentation.
  • Supported office operations by managing logistics for events, tracking deliverables, and following up on project deadlines.

Administrative Assistant cum Accountant

Chevron Phillips Chemical
12.2007 - 01.2015
  • Provided executive-level administrative support, including calendar management, travel arrangements, and meeting coordination.
  • Handled invoice processing, expense tracking, and basic financial reporting in coordination with the Finance Department.
  • Maintained confidentiality in handling sensitive documents and executive communications.
  • Managed office supplies, vendor coordination, and procurement of materials in line with company budgets.
  • Organized and maintained digital and physical filing systems for accounting and administrative records.
  • Supported internal communications and assisted in preparing reports, presentations, and meeting materials.

Channel Distributions Agent

Shangri-La's Mactan Resort and Spa
01.2006 - 01.2007
  • Managed hotel room rates and availability across third-party booking platforms such as Expedia, Travelocity, and Orbitz.
  • Collaborated with Revenue and Reservations Managers to implement rate loading, pricing strategies, and distribution processes.
  • Served as the central liaison between Shangri-La's International Management and the hotel for content and rate updates.
  • Ensured consistent rate parity and data accuracy across all online distribution systems.
  • Regularly audited and cleaned up outdated rate plans and room types to maintain system efficiency.
  • Supported seamless integration of yield management strategies to maximize online visibility and bookings.

Reservations Agent

Shangri-La's Mactan Resort and Spa
01.2004 - 01.2006
  • Assisted customers via phone and email by providing booking confirmations, answering inquiries, and offering general information.
  • Communicated room availability, pricing, and promotions clearly and efficiently to prospective guests.
  • Researched and resolved customer concerns, ensuring timely and satisfactory outcomes.
  • Verified guest information and payment details to ensure accuracy and secure transactions.
  • Coordinated closely with front desk and operations staff to support optimal room occupancy.
  • Delivered professional and courteous service, contributing to guest satisfaction and brand loyalty.

Education

Bachelor of Arts - Mass Communication

St Theresas College
Cebu City, Philippines
03.2000

Skills

  • Accomplished Office Administrator with over 15 years of experience in administrative support, customer service, and office management in corporate and hospitality sectors: respectively, Chevron Phillips Chemical and Shangri-La’s Mactan Island Resort and
  • Proven expertise in calendar management, travel coordination, visa applications, document preparation, and interdepartmental communication, supporting executive teams and high-level stakeholders across multiple time zones
  • Adept in handling sensitive and confidential information with discretion and trusted in overseeing financial documentation and invoice approvals
  • Skilled in managing distribution systems and maintaining data integrity across online booking platforms such as Expedia, Travelocity, and Orbitz, ensuring consistent rate parity and accurate availability
  • Technologically proficient in Microsoft Office Suite, calendar and scheduling software, and database systems; well-versed in creating and organizing digital and paper-based records
  • Exceptional communication and organizational skills, with a strong background in customer service, problem-solving, and cross-cultural team collaboration
  • Recognized for professionalism, reliability, and a proactive approach to administrative challenges—promoted to Administrator in recognition of leadership and team impact

Trainings

  • UAE Labour Law (upcoming) - June 2025
  • UBO Compliance and Requirements (upcoming) - June 10, 2025
  • Antitrust Law: An Overview - June 4, 2025
  • Harnessing Artificial Intelligence - May 29, 2025
  • Office Management Training – March 2017
  • Administrative Professionals: Putting Your Best Foot Forward – August 2016
  • Professional Secretarial and Administration Skills – July 2015
  • Careful Communication and Effective Document Management – March 2008
  • Financial Integrity and Assurance – March 2008
  • Key Disciplines in Reservations and Distributions – September 2007
  • TSA-Singapore Upselling and Customer Service Skills – October 2006
  • Shangri-La Care - 2006 to 2007
  • Shangri-La Food and Safety Management System - 2006

Certification

Certified Office Administrator (in-progress)

Certified Office Manager (in-progress)

American Certification Institute, USA

Expected Date of Completion: August 3, 2025


First Aid CPR AED

American Heart Association

Issued February 19, 2025

Renewal date: Feb. 2027

Timeline

Office Administrator

Chevron Phillips Chemical
01.2020 - Current

Executive Assistant

Chevron Phillips Chemical
01.2016 - 01.2019

Administrative Assistant cum Accountant

Chevron Phillips Chemical
12.2007 - 01.2015

Channel Distributions Agent

Shangri-La's Mactan Resort and Spa
01.2006 - 01.2007

Reservations Agent

Shangri-La's Mactan Resort and Spa
01.2004 - 01.2006

Bachelor of Arts - Mass Communication

St Theresas College

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APRIL LYN G. LITUAN