Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Anu Vijayan

Business Analyst
Hilversum

Summary

OBJECTIVES Experienced professional with 10 years’ experience in Finance industry. Proven success in Administration, Operations & Customer Services. Looking for a challenging role that can bring in values to growth of the organization and myself. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

13
years of professional experience
4
years of post-secondary education
1
Language

Work History

I SHARE BUSINESS SERVICES PVT LTD
Bengaluru

ASSISTANT MANAGER
01.2016 - 06.2023

Job overview

  • Planned, tested and deployed new enrolment portal to produce high quality systems to meet and exceed customer expectations which improved sales by 10%.
  • Enrollments queries-Managed over 50 customer calls per day
  • Handling Endorsements for clients of different portfolio such as Health, Accident, Life and Asset Insurance on daily basis Resolving client query with reference to policy and claims as per timelines
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
  • Mentored team members to enhance professional development and accountability in workplace
  • Helped with planning schedules and delegating assignments to meet coverage and service demands
  • Reviewed sales and gross profit report to assess company efficiency
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales

Anu Vijayan, TATA AIG GENERAL INSURANCE COMPANY
Bengaluru

OPERATIONS MANAGER
01.2014 - 01.2016

Job overview

  • Handle Banking-Cashiering related activities such as cashiering, checking statements, processing payments, making money transfers, updating account details.
  • Policy issuance and handling customer queries and complaints Monitor and reconciliation of Cover notes and document movement.
  • Monitor performance of various aspects such as endorsements, audits and branch asset inventory Handle cash for branch maintenance.
  • Increased sales by 10% through cross selling of products by existing clients
  • Maintain timeliness and compliance set by organization. Checking statements, processing payments, making money transfers, updating account details Policy issuance and handling customer queries and complaints.

INDIA INSURE RISK MANAGEMENT, INSURANCE BROKING SERVICES
Bengaluru

CLIENT SERVICING EXECUTIVE
02.2010 - 03.2012

Job overview

  • Managing harmonious relationship with clients and insurance companies
  • Responded proactively and positively to rapid change
  • Managing health insurance portfolio with 100% retention
  • Marketing insurance products with clients and managing healthy relationship.
  • Resolved minor customer issues, escalating concerns to supervisor for immediate assistance.

Education

Amrita School of Engineering
Bengaluru,Karnataka

BACHELORS from technology (Computer science
01.2005 - 04.2009

National Insurance Academy
Pune,Maharashtra

Certified Insurance Broker

Skills

Customer Services

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Timeline

ASSISTANT MANAGER

I SHARE BUSINESS SERVICES PVT LTD
01.2016 - 06.2023

OPERATIONS MANAGER

Anu Vijayan, TATA AIG GENERAL INSURANCE COMPANY
01.2014 - 01.2016

CLIENT SERVICING EXECUTIVE

INDIA INSURE RISK MANAGEMENT, INSURANCE BROKING SERVICES
02.2010 - 03.2012

Amrita School of Engineering

BACHELORS from technology (Computer science
01.2005 - 04.2009

National Insurance Academy

Certified Insurance Broker
Anu VijayanBusiness Analyst