ANTONIS LALOS
Utrecht
Overview
4
4
years of professional experience
6
6
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Sales advisor
Subdued
10.2023 - Current
- Ability to upsell and cross-sell complementary items.
- Confidence in making product recommendations.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
Administrative Officer
Action Plus Social Cooperative
12.2022 - 08.2023
- Design customized cultural and team activities.
- Organizing private guided tours for groups in museums, historical and archaeological places of interest.
- Handling customer requests via email/telephone/Microsoft Excel.
- Assisted development and implementation of new administrative procedures.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
Caregiver
ZEUXIS N.G.O.
06.2021 - 06.2022
- The support of the daily operations of the shelter ('FIVOS') of 30 unaccompanied minor adolescent boys between 12 - 17 years old, according to the instructions and suggestions of the Coordinator of the Facility.
Apple Technical Support Advisor
Teleperfomance
05.2020 - 10.2020
- Handling Apple British customers' inquiries and concerns with promptness, professionalism, and excellence through multiple contact channels (phone, email, chat).
- Adept at troubleshooting hardware and software issues, providing timely solutions, and delivering excellent customer service.
- Advanced use of CRM systems.
- Provide technical assistance to customers experiencing issues with Apple products, including MacBooks, iPhones, iPads, and other devices.
- Diagnose and resolve hardware and software issues through phone, chat, and email support channels.
Education
Master of Arts - Social And Cultural Anthropology
Panteion University of Social And Political Science
Athens, Greece 07.2020 - 07.2022
Bachelor of Science - Sociology
University of Crete
Rethymnon, Greece 09.2014 - 09.2018
Skills
Providing technical expertise and troubleshooting issues
Adaptability on fast paced environment
Working in small and large teams
Strong communication, organization and analytical skills
Technical troubleshooting
Product Knowledge
CRM systems
Documentation and Reporting
Sales experience
Interpersonal communication skills
Social skills
Social media management and content creation
Certification
First Aid Course - Red Cross
Additional Information
Completed Military Obligations 11/2018 - 08/2019
Timeline
Sales advisor
Subdued
10.2023 - Current
Administrative Officer
Action Plus Social Cooperative
12.2022 - 08.2023
First Aid Course - Red Cross
07-2022
Caregiver
ZEUXIS N.G.O.
06.2021 - 06.2022
Master of Arts - Social And Cultural Anthropology
Panteion University of Social And Political Science
07.2020 - 07.2022
Apple Technical Support Advisor
Teleperfomance
05.2020 - 10.2020
Bachelor of Science - Sociology
University of Crete
09.2014 - 09.2018