Antonio Vilela
Digital Program Manager
Haarlem
Summary
Senior Program Manager with extensive experience in managing global digital and CRM projects, expert in vendor management and cross-functional program leadership. Proven ability to oversee large-scale budgets, develop and execute strategic roadmaps, and transform project management processes to enhance operational efficiency. Skilled in driving performance metrics, fostering stakeholder relationships across Global regions, and ensuring compliance with organizational standards. Known for a relentless focus on client experience, innovation, and continuous improvement.
Fluent in Portuguese and English (both native or bilingual) and with an elementary level of Spanish.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Global Digital Project Manager
Lotus Cars BV
8 2022 - Current
- Led the successful transition of project management methodologies, transforming the organization from Waterfall to SCRUM-Agile within 3 months, significantly improving project delivery timelines and stakeholder satisfaction
- Built and managed a cross-functional CRM Project Team, developing and executing a comprehensive strategy and roadmap that aligned with global business objectives and prioritized stakeholder needs
- Oversaw the performance and management of multiple vendors, ensuring alignment with contractual obligations, quality standards, and organizational policies, while driving operational efficiencies across the team
- Managed complex stakeholder relationships across EMEA and LATAM regions, facilitating clear communication, resolving conflicts, and aligning objectives to ensure program success.
- Directed a project budget of over $5M, optimizing resource allocation and ensuring projects were delivered within budget constraints while meeting or exceeding business goals
Global CRM Project Manager
ATS Global BV
11.2021 - 08.2022
- Responsible for the CRM Project Management transformation to evolve an inexistent strategy to a developed and mature SCRUM/Agile way of working (in 4 months): From idea, to delivery, ensuring alignment with Stakeholders and organization goals.
Digital Project Lead
Philips Healthcare NL
03.2019 - 11.2021
- Managed the DCP Project Management transformation - from Waterfall to SCRUM/Agile - working end to end with different stakeholders: Product, Business, Finance, Engineering, Regulatory and Quality.
Salesforce CPQ Global Product Owner
Unit4
01.2018 - 01.2019
- In charge of leading the Salesforce CPQ Team in defining and implementing the vision and strategy for transforming Unit4 digital product catalogue focusing on measurement and continuous improvement.
Sales Operations Project Manager
Unit4
11.2014 - 12.2017
- Responsible for defining and implement all Sales Operations processes, Salesforce reporting, training and documentation
- Data Quality Champion as well as Principal Salesforce advisor.
Sales Team Coordinator
Adecco Outsourcing
09.2013 - 09.2014
- Responsible for the daily team management, coordination and reporting.
Sales Operations and Business Analytics
Microsoft
08.2010 - 07.2013
- Sales Operations Coordination with focus on Pipeline, forecast, budget and revenue
- Responsible for global operations team reporting.
HP Account Manager
Arrow Electronics
01.2010 - 06.2010
- Responsible for all Commercial, Business and Logistics management of HP Channel Partner.
Inside Sales Account Manager
HP Portugal
11.2007 - 11.2009
- Responsible for all commercial relationship and customer development, working together with HP Partners Network and distributors
- 120% quota achievement - around $1M, on first year; 90% quota achievement - around $2.5M, on second year.
Education
Bachelor of Science - Applied Statistics
Faculdade De Ciencias Da Universidade De Lisboa
Skills
- Program Management
- Vendor Management
- Stakeholder Management
- Communication
- Strategic Thinking
- Data Driven
Certification
Kanban Certification
Timeline
Global CRM Project Manager
ATS Global BV
11.2021 - 08.2022
Digital Project Lead
Philips Healthcare NL
03.2019 - 11.2021
Salesforce CPQ Global Product Owner
Unit4
01.2018 - 01.2019
Sales Operations Project Manager
Unit4
11.2014 - 12.2017
Sales Team Coordinator
Adecco Outsourcing
09.2013 - 09.2014
Sales Operations and Business Analytics
Microsoft
08.2010 - 07.2013
HP Account Manager
Arrow Electronics
01.2010 - 06.2010
Inside Sales Account Manager
HP Portugal
11.2007 - 11.2009
Global Digital Project Manager
Lotus Cars BV
8 2022 - Current
Bachelor of Science - Applied Statistics
Faculdade De Ciencias Da Universidade De Lisboa
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