Anton Rutten
Groesbeek,GE
Summary
Senior-level Supply Chain and Operations leader with extensive experience in creating strategies and leading execution of all global supply chain activities, including procurement, manufacturing and distribution management. Manages and leads cross-functional teams to drive product supply and productivity improvements. Leads risk mitigation, while driving supply chain strategies for end-to-end pipeline management and supply planning. Skilled in negotiation and strategic decision making, perfected by over ten years of experience in leading organizational business units.
Overview
25
25
years of professional experience
Work History
Senior Manager, Global Supply Chain
LumiraDx
08.2023 - Current
- Developed and executed global supply chain strategies that boosted production readiness, stock availability, and product quality.
- Created and implemented comprehensive supply chain management strategies.
- Collaborated with sales and marketing teams to align supply chain objectives with customer demands, ensuring high levels of service quality.
- Liaison management with 3PLs and Transport companies
- Analyzing supply chain data and performance
- Develop and implement standardized customer service, logistics and warehousing procedures
- Define and implement a standardized commercial operations KPI structure globally
- Drive cross-functional & international continuous improvements projects
- Provide functional leadership in support of (customer-facing) affiliates and work streams in GSC Ops
Manager, Global Supply Chain
LumiraDx
10.2022 - 08.2023
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Developed detailed plans based on broad guidance and direction.
- Analyzing supply chain data and performance
- Liaison management with 3PLs and Transport companies
- Drive cross-functional & international continuous improvements projects
Supply Chain Manager, Commercial
LumiraDx
01.2021 - 10.2022
- Monitored supplier performance for compliance with contract terms and quality standards.
- Implemented data-driven decision-making processes, leading to more accurate demand forecasting and reduced stockouts.
- Created and implemented comprehensive supply chain management strategies.
- Streamlined transportation operations
- Liaison management with 3PLs and Transport companies
- Analyzing supply chain data and performance
- Implemented lean principles throughout the organization''s supply chain operations, contributing to waste reduction efforts and cost savings initiatives.
Customer Service Manager
DHL Supply Chain
10.2018 - 01.2021
- Managed multiple teams over several sites
- Onboarding and reforming underperforming customer accounts and teams
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Customer Service Supervisor 1
DHL Supply Chain
01.2016 - 10.2018
- Coached employees through day-to-day work and complex problems.
- Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.
- Implemented effective scheduling strategies to optimize staff coverage during peak hours
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Customer Service Agent 1
DHL Supply Chain
07.2011 - 01.2016
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Maintained up-to-date knowledge of product and service changes.
- Addressed customer account discrepancies and concerns.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Customer Service Supervisor 2
DHL Supply Chain
05.2010 - 07.2011
- Maintain and strengthen customer relations
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
- Interceded between employees during arguments and diffused tense situations.
Customer Service Agent 2
DHL Supply Chain
03.2007 - 05.2010
- Responded to customer requests for products, services, and company information.
- Trained staff on operating procedures and company services.
- Tracked customer service cases and updated service software with customer information.
- Communicated with clients regarding account services, statements, and balances.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Administrative Employee
Flextronics Logistics
07.2006 - 03.2007
- Served as liaison between company departments to facilitate efficient communication channels while maintaining confidentiality.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Executed record filing system to improve document organization and management.
- Set priorities for operation teams
- Generate daily reports and evaluate performance with customer
Muziek Café Allicht Nijmegen
Co Owner
04.2006 - 07.2006
- Establish company
- Maintained clean and presentable cafe by wiping, sanitizing and replenishing supplies frequently to support workflow efficiency and employee job tasks
- Determined customer needs, assisted with selection and promptly served items to foster positive guest experience
- Worked flexible hours across night, weekend, and holiday shifts
- Supervision and Management
Olympia Uitzendbureau – TDG Nijmegen B.V
TDG Nijmegen B.V.
03.2005 - 04.2006
- Updated account information to maintain customer records.
- Created and maintained detailed database to develop promotional sales.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Backoffice Commercial Assistant
Werkwijzer Uitzendbureau – Kegro Deuren Groesbeek
08.2004 - 12.2004
- Recruiting new customer relations
- Automated preparation of quotations and orders
- Maintained positive client relationships through regular communication and excellent customer service.
Commercial Administrative Assistant
Wim Bosman B.V. Nijmegen
01.2001 - 08.2004
- Process new inbound PO's in SAP.
- Liaised between clients and vendors and maintained effective lines of communication.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Delivery Service Driver
Start Uitzendburau - High Speed Service Transport
06.1999 - 01.2001
- Utilized effective time management skills to balance multiple stops, ensuring punctual delivery while meeting customer expectations.
- Managed customer inquiries and complaints in polite and professional manner.
- Delivered packages to customer doorsteps and business offices.
- Participated in ongoing training sessions focused on improving service quality, safety protocols, or new technologies pertinent to the profession.
Education
Associate's Degree - Logistics Supervisor
NCVB Bedrijfsopleidingen
Waalwijk, Netherlands11.2015
Skills
- Global trade compliance
- Supply chain analytics
- Logistics Planning
- Supplier negotiation
- Performance Tracking
- Relationship Building
- Cost Reduction
- Transportation Management
- Medical Device & Pharma Warehouse Management
- Supply Chain Optimization
- Team Management
- Supply chain distribution
Languages
Dutch
Native language
English
Advanced
C1
Timeline
Senior Manager, Global Supply Chain
LumiraDx
08.2023 - Current
Manager, Global Supply Chain
LumiraDx
10.2022 - 08.2023
Supply Chain Manager, Commercial
LumiraDx
01.2021 - 10.2022
Customer Service Manager
DHL Supply Chain
10.2018 - 01.2021
Customer Service Supervisor 1
DHL Supply Chain
01.2016 - 10.2018
Customer Service Agent 1
DHL Supply Chain
07.2011 - 01.2016
Customer Service Supervisor 2
DHL Supply Chain
05.2010 - 07.2011
Customer Service Agent 2
DHL Supply Chain
03.2007 - 05.2010
Administrative Employee
Flextronics Logistics
07.2006 - 03.2007
Muziek Café Allicht Nijmegen
Co Owner
04.2006 - 07.2006
Olympia Uitzendbureau – TDG Nijmegen B.V
TDG Nijmegen B.V.
03.2005 - 04.2006
Backoffice Commercial Assistant
Werkwijzer Uitzendbureau – Kegro Deuren Groesbeek
08.2004 - 12.2004
Commercial Administrative Assistant
Wim Bosman B.V. Nijmegen
01.2001 - 08.2004
Delivery Service Driver
Start Uitzendburau - High Speed Service Transport
06.1999 - 01.2001
Associate's Degree - Logistics Supervisor
NCVB Bedrijfsopleidingen
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