Hi, I’m
Anthony Little
Voorburg ,Den Haag
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
10
years of professional experience
Work History
Self employed Voorburg, South Holland
Freelance Hospitality Consultant
12.2022 - 08.2024
Job overview
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Consistently arrived at work on time and ready to start immediately.
- Increased customer satisfaction by resolving issues.
- Completed duties to deliver on targets with accuracy and efficiency.
- Completed customer orders with speed and accuracy.
- Applied positive customer service approach to increase satisfaction levels.
- Oversaw daily operations to achieve high productivity levels.
TMC Bar and GrillCape Town , South Africa
Restaurant general manager
08.2020 - 11.2022
Job overview
- Managed staff rosters for optimal productivity and efficiency.
- Achieved high-level sanitary standards with regular cleanliness checks.
- Trained team members to deliver exceptional customer service.
- Boosted profitability through effective cost control measures.
- Ensured smooth operations by maintaining open communication lines with all staff members.
- Coordinated promotional events to increase brand visibility within the local community.
- Fostered a positive working environment, resulting in lower staff turnover rates.
- Developed relationships with suppliers for sourcing fresh ingredients at favourable prices.
- Oversaw inventory management to prevent stock shortages or excesses from occurring.
- Managed daily cash up procedures, ensuring accuracy in financial reporting.
- Conducted regular meetings with kitchen staff for consistent culinary output.
- Monitored dining room service levels during busy periods, ensuring smooth flow of operations.
Pinelands Sports Bar and GrillCape town , S`outh Africa
Owner
02.2019 - 05.2020
Job overview
- Boosted customer satisfaction with consistent quality control measures.
- Led team meetings to foster open communication and collaboration.
- Negotiated contracts with suppliers, reducing overall costs.
- Delivered high standards of service by training all staff members thoroughly.
- Ensured financial stability with careful budget management and forecasting.
- Developed new business opportunities for increased market reach.
Education
Pinelands High School South Africa
Certificate of Higher Education from High School
01/1993 - 12/1997
Varisty College South Africa
Diploma from Business Management
02/1999 - 12/1999
Varsity College South Africa
Some College (No Degree) from Event Management
01/2001 - 12/2001
Skills
- Customer Service
- Team building
- Financial reporting
- Employee management
- Conflict Resolution
- Staff training
- Budget management
- Operations management
- Guest dispute resolution
- Customer service best practices
- Employee scheduling
- Performance improvement
- Supply ordering
- Event planning and coordination
Languages
English
Native
Dutch
Beginner
Timeline
Freelance Hospitality Consultant
Self employed
12.2022 - 08.2024
Restaurant general manager
TMC Bar and Grill
08.2020 - 11.2022
Owner
Pinelands Sports Bar and Grill
02.2019 - 05.2020
Pinelands High School
Certificate of Higher Education from High School
01/1993 - 12/1997
Varisty College
Diploma from Business Management
02/1999 - 12/1999
Varsity College
Some College (No Degree) from Event Management
01/2001 - 12/2001
Similar Profiles
Elizabeth U'PrichardElizabeth U'Prichard
Fulltime Home Educator at Self EmployedFulltime Home Educator at Self Employed
Robert AndersonRobert Anderson
Independent Contractor at Self employedIndependent Contractor at Self employed
Katelyn Dawn MarnochKatelyn Dawn Marnoch
Certified Professional Coach at Self EmployedCertified Professional Coach at Self Employed