Anshuman Satpathy
Almere
Summary
Anshuman is an experienced Certified Pega Senior System Architect with over 9 years of IT experience specializing in Pega.
He has worked with a diverse range of banking clients, including ING, Wells Fargo, US bank, Amex, LBG, RBC, and JPMC. He has gained expertise in Pega Marketing and Decisioning frameworks and is known for his strong communication and interpersonal skills. A proven team player, he is committed to contributing to the growth and success of the organization.
Overview
8
8
years of professional experience
Work History
Pega Senior System Architect
CGI
05.2023 - 01.2025
- Company Overview: Client: ING, the Netherlands
- Project description: Consumer Loans – Lapwing Application compensates customers for interest rate deviations in consumer loans
- Engaged in Lapwing application, which provides compensation to customers due to interest rate deviations
- Collaborated with customer journey experts to refine processes and enhance customer experience
- Designed, developed, tested, and delivered key features end-to-end
- Implemented case lifecycle design, end to end flows, UI, backend processes, and test automation framework
- Conducted regression testing before every build
- Used Azure pipeline for deployment
- Worked on REST integrations to get data related to customer information for their verification
- Utilized PDC and Kibana for monitoring application performance and diagnostics
- Debugged and analyzed performance using PRPC tools such as tracer and clipboard
- Successfully launched a major feature across the Netherlands, widely covered in Dutch newspapers
- Client: ING, the Netherlands
- Project description: Consumer Loans – Lapwing Application compensates customers for interest rate deviations in consumer loans
Pega Senior System Architect
COGNIZANT
12.2022 - 04.2023
- Company Overview: Client: US Bank
- Project description: Enabling seamless customer interactions, issue resolution, and automated settlements to enhance satisfaction and reduce churn
- Led development of an application supporting customer interactions via inbound/outbound calls and direct interactions
- Focused on resolving business issues, payment solutions, address updates, and automated settlements
- Designed and implemented job schedulers for log deletion on a weekly basis
- Integrated REST APIs, error handling, and retry mechanisms
- Worked on Next Best Action (NBA) to implement engagement policies and contact strategies
- Improved customer satisfaction and reduced churn rate through effective filtering and targeted offers
- Client: US Bank
- Project description: Enabling seamless customer interactions, issue resolution, and automated settlements to enhance satisfaction and reduce churn
Pega Senior System Architect
COGNIZANT
08.2022 - 11.2022
- Company Overview: Client: Royal Bank of Canada
- Project description: Wealth Management for wire transfers and customer service reporting
- Developed an application for wire amount transfers in US wealth management
- Designed case lifecycle processes and implemented multiple customer service reports
- Used BIX to extract business data for analysis and intelligence applications
- Client: Royal Bank of Canada
- Project description: Wealth Management for wire transfers and customer service reporting
Pega Senior System Architect
COGNIZANT
06.2021 - 07.2022
- Company Overview: Client: Wells Fargo
- Project description: Claims (Smart Dispute Framework) application for managing cardholder disputes and liability analysis
- Designed and implemented a claims resolution application for cardholder disputes
- Analyzed liability between cardholders, merchants, and issuers
- Developed process flows, UI enhancements, and security implementations using LDAP authentication
- Worked on reporting, declarative rules
- Streamlined dispute management, improving efficiency for Wells Fargo
- Client: Wells Fargo
- Project description: Claims (Smart Dispute Framework) application for managing cardholder disputes and liability analysis
Pega System Architect
COGNIZANT
04.2019 - 06.2021
- Company Overview: Client: Wells Fargo
- Project description: Service Management – A comprehensive support project ensuring seamless operations and maintenance for multiple Wells Fargo applications, enhancing system stability and performance
- Provided customer support solutions for Wells Fargo applications (Claims 1, Claims 2, ECMP, ECC)
- Used JIRA, WebSphere console, and AppDynamics
- Analyzed production bugs and monitored performance via PDC
- Managed application migrations and deployments across environments
- Contributed to business growth by securing additional projects for Cognizant
- Client: Wells Fargo
- Project description: Service Management – A comprehensive support project ensuring seamless operations and maintenance for multiple Wells Fargo applications, enhancing system stability and performance
Pega System Architect
TATA CONSULTANCY SERVICES
01.2018 - 03.2019
- Company Overview: Client: Amex
- Project description: A platform designed to support American Express Customer Care Professionals, enhancing customer support and data processing
- Developed platform for American Express Customer Care Professionals
- Integrated REST connectors and implemented connectivity testing
- Designed and implemented data pages and file listeners for data processing
- Client: Amex
- Project description: A platform designed to support American Express Customer Care Professionals, enhancing customer support and data processing
Pega System Architect
TATA CONSULTANCY SERVICES
08.2017 - 12.2017
- Company Overview: Client: Lloyds Banking Group
- Project description: Migrated from the legacy AWD workflow solution to Pega BPM to optimize business processes & contributed to the successful transition and streamlined workflow management across the organization
- Assisted in replacing legacy AWD workflow with Pega BPM
- Debugged and resolved application issues
- Enhanced performance of reports
- Worked on BIX to extract the case data for business intelligence
- Collaborated with Lead System Architect on flows and UI enhancements
- Client: Lloyds Banking Group
- Project description: Migrated from the legacy AWD workflow solution to Pega BPM to optimize business processes & contributed to the successful transition and streamlined workflow management across the organization
Pega System Architect
TATA CONSULTANCY SERVICES
01.2017 - 07.2017
- Company Overview: Client: ING Bank
- Project description: The project aimed to enhance ING Bank’s marketing capabilities by leveraging Pega’s marketing and decisioning features
- Improved ING’s marketing capabilities using Pega Decisioning and Marketing
- Designed customer campaigns to increase newsletter and scheme subscriptions
- Worked on strategy to initiate offers to customers
- Filtered customers based on response data for accurate targeting
- Client: ING Bank
- Project description: The project aimed to enhance ING Bank’s marketing capabilities by leveraging Pega’s marketing and decisioning features
Pega System Architect
TATA CONSULTANCY SERVICES
09.2016 - 12.2016
- Company Overview: Client: JPMorgan Chase & Co
- (JPMC)
- Project description: The project focused on developing an application to streamline the process of resolving customer complaints
- Developed and enhanced UI components based on user feedback
- Created detailed documentation for testing and understanding workflows
- Conducted unit tests on the application to ensure functionality and quality standards were met
- Worked on fixing bugs reported during testing
- Client: JPMorgan Chase & Co
- (JPMC)
- Project description: The project focused on developing an application to streamline the process of resolving customer complaints
Education
Post Graduate Diploma In Business Administration - General
Indian Institute of Management (IIM) Udaipur
Udaipur05-2024
Bachelors of Engineering - Electronic Engineering
Yeshwantrao Chavan College of Engineering
Nagpur, India05-2015
Skills
- Pega Business Process Management
- Excellent communication skills
- Client and stakeholder management
- Pega Decisioning & Marketing
- Agile/Scrum Methodologies
- SOAP/REST Integration
- Azure DevOps CI/CD
- Pega User Experience Design & Constellation
- Authentication Services
- SQL, HTML Basics
- Strong problem-solving abilities
Timeline
Pega Senior System Architect
CGI
05.2023 - 01.2025
Pega Senior System Architect
COGNIZANT
12.2022 - 04.2023
Pega Senior System Architect
COGNIZANT
08.2022 - 11.2022
Pega Senior System Architect
COGNIZANT
06.2021 - 07.2022
Pega System Architect
COGNIZANT
04.2019 - 06.2021
Pega System Architect
TATA CONSULTANCY SERVICES
01.2018 - 03.2019
Pega System Architect
TATA CONSULTANCY SERVICES
08.2017 - 12.2017
Pega System Architect
TATA CONSULTANCY SERVICES
01.2017 - 07.2017
Pega System Architect
TATA CONSULTANCY SERVICES
09.2016 - 12.2016
Post Graduate Diploma In Business Administration - General
Indian Institute of Management (IIM) Udaipur
Bachelors of Engineering - Electronic Engineering
Yeshwantrao Chavan College of Engineering