Anoop Variam
Schiedam
Summary
Results-focused information technology specialist with 16 years of practical experience in IT services procedures, IT security, server administration, customer service, AWS & Azure cloud infrastructure, and networking. Highly effective communication facilitator and contributor to key partnerships, projects, and collective team objectives across telecom, network, hosting, security, governance, and vendor management to achieve a positive impact on all business outcomes. Self-motivated to continuously learn, grow, and excel in existing and new technologies.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Information Technology Specialist
Velocity Global
11.2021 - Current
- Internal application (CXP) platform administration, support and maintenance.
- Asset inventory and management, license management using Intune.
- Created user accounts and assigned permissions.
- Installed, configured and maintained computer systems and network connections.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Installed and configured operating systems and applications.
- Used ticketing systems to manage and process support actions and requests.
- Servicenow platform administration and maintenance.
- Experience with security and administration of AWS platform.
- Manage the escalation process for customer cases as needed.
- Build and maintain written technical documentation resources.
- Implementation, administration, and configuration of the JAMF Enterprise environment and creating packages for applications to deploy on systems across the globe.
- Diagnosed and troubleshot software and network issues.
- Monitored system performance to identify potential issues.
CLOUD OPERATIONS ENGINEER
JAMF SOFTWARE
01.2020 - 10.2021
- Respond, acknowledge, resolve and successfully close alerts
- Work cases (service requests) that support customers' needs for such things as scheduled maintenance, upgrades, IP white listing, Product Issue workarounds
- Participate in patching, mass upgrades and other planned maintenance activities
- Monitor Linux system, database, and network performance to detect problems early and respond within SLA
- Monitor software and network security on team managed Servers and networks
- Develop and implement performance tuning steps for application, system, and network configurations
- Managed use of various types of databases and configured, installed and upgraded new ones
- Maintain and expand technical documentation of processes and procedures
- Follow processes and procedures, follow up on any compliance related needs related to annual compliance audits.
- Worked with teams of talented software engineers to define, build and maintain cloud infrastructure.
- Coordinated deployments of new software, feature updates and fixes.
- Tested and deployed scalable and highly available software products.
OPS ENGINEER
POINTLOGIC
07.2018 - 12.2019
- Design, configure and test computer hardware, networking software and operating system software.
- Maintained and administered computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
- Manage and monitor company's AWS architecture and work closely with IT security to monitor company's cloud privacy.
- Played a strategic role in maintaining all cloud systems including front-end platforms, servers, storage and management networks.
- Plan, coordinate, and implement network security measures to protect data, software, and hardware.
- Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
- Wrote, reviewed and edited technical document in accordance with template requirements.
IT ANALYST
TATA CONSULATANCY SERVICES
09.2010 - 02.2018
- Providing touch support for approx
- 1100+ users based out of 3 different cities in Netherlands
- Enforce policy and configuration standards across desktop environment
- Performing onsite analysis, diagnosis and providing solutions for complex desktop/laptop issues
- This includes Hardware and software troubleshooting
- Testing and adding new applications in SCCM
- Manage inventory of technology equipment, including tracking of equipment and communicating with customers to ensure timely return
- Testing new laptop/desktop models and including their drivers in MDT for future Image deployment
- Create, capture and customize Windows image whenever needed
- Keeping existing image up to date by injecting latest Windows updates, Hotfixes and applications
- Installation and Administration of Windows Server 2008,2012& 2016
- Creating user/groups/OUs in Active Directory based on projects requirement
- Managing Group Policy Objects, preferences and item level targeting
- Part of Office365 migration from Exchange 2010 platform
- Troubleshoot and repair all software and hardware related queries involving laptop, desktop, Server and network printers
- Troubleshooting various Windows related issues and many engineering applications used by client
- Liaise with vendors
- Resolving, tracing and escalating critical issues to minimize project risk factors
- Coordinate with individuals from different towers (Service Desk, Network, Server, Application, etc.) to achieve project objective.
- Proven ability to learn quickly and adapt to new situations.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Excellent communication skills, both verbal and written.
- Delivered services to customer locations within specific timeframes.
- Proved successful working within tight deadlines and a fast-paced environment.
- Passionate about learning and committed to continual improvement.
- Learned and adapted quickly to new technology and software applications.
- Developed strong communication and organizational skills through working on group projects.
- Offered input for complex documents to support client-ready final versions.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
SOFTWARE SUPPORT SPECIALIST
AMITY TECHNOPOLIS
07.2008 - 10.2010
- Provided support for a digital enhancement software named Scala
- Worked in Dubai Global Village for 6 months supporting the software.
Education
BACHELOR OF SCIENCE IN ELECTRONICS -
CALICUT UNIVERSITY, INDIA
01.2007
Skills
- Critical Thinking
- Poised under pressure
- Excellent interpersonal and communication skills
- Planning and Coordination
- Flexible and Adaptable
- Experienced in frontend and backend services
- Windows and Mac OS Administration
- Networking and System Support
- AWS Cloud Administration
- Information Security
- IT service management
- IT risk management
- System Administration
- Technical Support
Certification
- Certified Information Systems Security Professional - CISSP 2024
- AWS Certified Solutions Architect - Associate
- CSCO13479071 / Cisco Certified Network Associate Routing and Switching
- MCP 70-740 Installation, Storage and Compute with Windows server 2016
- ITIL Foundation V3
Timeline
Senior Information Technology Specialist
Velocity Global
11.2021 - Current
CLOUD OPERATIONS ENGINEER
JAMF SOFTWARE
01.2020 - 10.2021
OPS ENGINEER
POINTLOGIC
07.2018 - 12.2019
IT ANALYST
TATA CONSULATANCY SERVICES
09.2010 - 02.2018
SOFTWARE SUPPORT SPECIALIST
AMITY TECHNOPOLIS
07.2008 - 10.2010
BACHELOR OF SCIENCE IN ELECTRONICS -
CALICUT UNIVERSITY, INDIA
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