ANN NJERI OTIENO
Customs Specialist
Mombasa
Summary
Results-driven Customs Specialist with extensive experience in managing complex customs procedures and ensuring smooth international trade operations. Proven track record of optimizing customs clearance, maintaining regulatory compliance, and fostering strong client relationships. Adept at navigating customs documentation and tariff classifications. Strong problem-solving and communication skills. Committed to delivering exceptional results and contributing to organizational success.
Overview
18
18
years of professional experience
13
13
years of post-secondary education
1
1
Certification
Work History
Customs Writer/Supervisor
Zanaa Freight Limited
4 2016 - Current
- Prepared accurate and comprehensive customs documentation for import and export transactions, ensuring compliance and minimizing delays or penalties
- Managed high volume of customs documentation, processing an average of 150 shipments per month with an error rate below 1%
- Collaborated with cross-functional teams for streamlined processes and improved efficiency
- Reduced customs clearance time by 20% through meticulous review and validation of documentation, leading to faster cargo release and increased client satisfaction
- Demonstrated expertise in handling specialized customs procedures, resulting in substantial cost savings for clients
- Stayed updated with changes in customs regulations and tariff codes for accurate and up-to-date declarations.
Customs Writer
Mtopanga Agencies
2015.01 - 2016.03
- Prepared and processed customs documentation with meticulous attention to detail, ensuring compliance and avoiding delays or penalties
- Maintained a 99.5% accuracy rate in classifying goods under HS codes
- Collaborated with clients and authorities for efficient customs clearance
- Managed high volume of customs documentation, processing 150 shipments per month with strict deadlines
- Remained up-to-date with customs regulations, ensuring 100% compliance
- Utilized communication and problem-solving skills for smooth trade operations.
Customs Writer
Auto Kenya Limited
2013.09 - 2014.12
- Demonstrated proactive shipment tracking for real-time monitoring and streamlined logistics
- Expanded the customer base, resulting in a 20% increase in client acquisition and revenue generation
- Utilized sales and negotiation skills for long-term client relationships based on trust and exceptional service
- Managed time efficiently for prompt processing of shipments and exceptional customer service
- Maintained up-to-date knowledge of customs regulations for compliance and risk mitigation
- Collaborated with cross-functional teams for accurate and efficient customs documentation
- Participated in continuous learning initiatives for improved efficiency and compliance.
Customs Clerk
Vidfreighters Limited
2011.01 - 2013.12
- Prepared customs files with meticulous attention to detail for smooth and compliant customs procedures
- Efficiently handled shipping document release and payments, optimizing logistics operations
- Managed port charges and verified transactions for compliance and minimal delays
- Demonstrated expertise in customs registered entries and cargo verification for efficient customs clearance
- Communicated and collaborated with stakeholders for smooth coordination and efficiency
- Utilized problem-solving skills for successful customs processing.
Sales Representative
Fone Express Limited
2007.01 - 2010.12
- Engaged customers with a warm and approachable demeanor, enhancing customer satisfaction
- Gained in-depth product knowledge for troubleshooting and prompt solutions
- Achieved or surpassed sales targets through persuasive abilities and a customer-eccentric approach
- Managed store inventory with a meticulous approach for readily available products
- Prepared comprehensive sales reports for trend identification and strategy optimization
- Fostered a harmonious work environment through cooperation and support
- Proactively suggested up sells based on product knowledge and customer preferences
- Demonstrated adaptability and creative problem-solving skills for customer delight
- Managed time effectively for multitasking and operational efficiency.
Education
Diploma In Data Science, Predictive Analytics, Machine Learning Techniques, Data Visualization Tools, Statistical Modeling, Business Analytics, Python Programming, Libraries like Scikit-learn and TensorFlow - Data Science
India Institute of Technology Madras India
INDIA 2022.08 - Current
Bachelor of commerce bcom finance option - undefined
Kenyatta University Mombasa
2016.04 - 2022.05
Diploma, Diploma in customs administration - undefined
Kenya school of Revenue Administration Mombasa
2017.06 - 2020.05
Diploma, Diploma in business management - undefined
monetary school of studies Nairobi
2005.01 - 2006.05
Introduction to Data Science - undefined
Alison
2022.10 - 2022.05
Google Data Analytics Professional certificate - undefined
Google
2022.05 - 2022.05
Financial Management For The Development Professional (FMD) Pro Level 1 - undefined
APMG international
2020.03 - 2020.05
Safeguarding Essentials - undefined
Humanitarian leadership Academy
2020.05 - 2020.05
Skills
Effective Time Management
Ability to Multitask
Teamwork
Leadership
Fast Learner
Communication
Ability to Work Under Pressure
Customer Service Skills
Microsoft Office
Project Management
Languages
English
Kiswahili
References
- Mohamed Hassan, Zanaa Freight Limited, haajir50@gmail.com, +254722769315
- Bhupesh Kishore Kharti, Auto Kenya limited, bhupesh@akl-international.com, +25472299356
- Ben Mumia, Kenya school of revenue administration, Benn.Mumia@kra.go.ke, +254715999009
Certification
FEDERATION OF EAST AFRICAN FREIGHT FORWARDERS ASSOCIATIONS
Timeline
FEDERATION OF EAST AFRICAN FREIGHT FORWARDERS ASSOCIATIONS
2024-03
Introduction to Data Science - undefined
Alison
2022.10 - 2022.05
Diploma In Data Science, Predictive Analytics, Machine Learning Techniques, Data Visualization Tools, Statistical Modeling, Business Analytics, Python Programming, Libraries like Scikit-learn and TensorFlow - Data Science
India Institute of Technology Madras India
2022.08 - Current
Google Data Analytics Professional certificate - undefined
Google
2022.05 - 2022.05
Safeguarding Essentials - undefined
Humanitarian leadership Academy
2020.05 - 2020.05
Financial Management For The Development Professional (FMD) Pro Level 1 - undefined
APMG international
2020.03 - 2020.05
Diploma, Diploma in customs administration - undefined
Kenya school of Revenue Administration Mombasa
2017.06 - 2020.05
Bachelor of commerce bcom finance option - undefined
Kenyatta University Mombasa
2016.04 - 2022.05
Customs Writer
Mtopanga Agencies
2015.01 - 2016.03
Customs Writer
Auto Kenya Limited
2013.09 - 2014.12
Customs Clerk
Vidfreighters Limited
2011.01 - 2013.12
Sales Representative
Fone Express Limited
2007.01 - 2010.12
Diploma, Diploma in business management - undefined
monetary school of studies Nairobi
2005.01 - 2006.05
Customs Writer/Supervisor
Zanaa Freight Limited
4 2016 - Current