Summary
Overview
Work History
Education
Skills
Timeline
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Ann Marie Lynch

Summary

Professional care manager with strong background in healthcare management and patient care. Skilled in team collaboration, conflict resolution, and strategic planning to drive optimal outcomes. Reliable and adaptable with focus on developing comprehensive care plans and improving service quality. Known for effective communication, empathy, and leadership in dynamic environments.

Caregiving professional with experience in providing quality care for elderly clients. Develops tailored care plans meeting unique needs of clients. Passionate about providing clients with high-quality care to improve quality of life.

Overview

21
21
years of professional experience

Work History

Senior Care Manager

Joy Day Senior Citizens Home
10.2020 - 02.2025
  • Evaluated the effectiveness of implemented care plans by tracking patient progress over time and making necessary adjustments.
  • Facilitated timely discharges from hospitals or rehabilitation centers by coordinating home-based support services that met patients'' ongoing needs post-discharge successfully.
  • Reduced hospital readmission rates by closely monitoring patients'' progress and adjusting care plans as needed.
  • Served as an advocate for patients'' rights and preferences when coordinating with medical professionals or insurance companies.
  • Managed a team of healthcare professionals, ensuring consistent delivery of high-quality care services.
  • Assessed the need for additional healthcare professionals on a case-by-case basis, optimizing overall care management effectiveness by ensuring timely availability of required resources.
  • Developed strong relationships with patients'' families to better understand their unique circumstances, fostering trust and open communication channels.
  • Enhanced patient care by developing and implementing comprehensive care plans tailored to individual needs.
  • Promoted mental health and emotional well-being by connecting patients with appropriate support groups, counseling services, or recreational activities.
  • Identified resources within the community to assist patients with their diverse needs, such as transportation or financial assistance programs.

Aged Care Worker

Joy Day Senior Citizens Home
03.2017 - 09.2020
  • Assisted residents with daily living tasks, promoting independence and dignity.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Maintained a clean and safe living environment for all residents, ensuring their wellbeing.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Enhanced residents'' quality of life by providing compassionate and attentive care.
  • Provided safe mobility support to help patients move around personal and public spaces.

Administrative Assistant

TIAHCO
04.2004 - 07.2017
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Facilitated collaboration within team by organizing regular meetings and tracking project progress.

Education

Associate of Arts - Senior Care

In House Training
Joy Day
03-2017

Associate of Arts - Communications

School of Business And Computer Studies
Trinidad And Tobago
07-2010

Skills

  • Compassion and empathy
  • Clinical assessment
  • Care planning
  • Healthcare regulations
  • Geriatric care management
  • Home care coordination
  • Workflow coordination
  • Policy adherence
  • Service coordination
  • Patient & family support
  • Long-term care coordination
  • In-home care plans
  • Customer service
  • Time management
  • Multitasking
  • Problem-solving abilities
  • Attention to detail
  • Excellent communication
  • Reliability
  • Critical thinking
  • Organizational skills
  • Team collaboration
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making
  • Task prioritization
  • Self motivation
  • Interpersonal skills
  • Analytical thinking
  • Conflict resolution
  • Operations management
  • Professionalism

Timeline

Senior Care Manager

Joy Day Senior Citizens Home
10.2020 - 02.2025

Aged Care Worker

Joy Day Senior Citizens Home
03.2017 - 09.2020

Administrative Assistant

TIAHCO
04.2004 - 07.2017

Associate of Arts - Senior Care

In House Training

Associate of Arts - Communications

School of Business And Computer Studies

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Ann Marie Lynch