Anne Van Der Staak Conneely
Best,NB
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
40
40
years of professional experience
Work History
Business System Analyst
Fluke Europe B.V.
06.2011 - Current
- Trained business personnel in use of systems.
- Produced charts and diagrams to assist with problem analysis.
- Assessed business requirements to create focused solutions.
- Identified needed business improvements and determined appropriate systems required to implement solutions.
- Collaborated with upper management to drive strategy and implement new processes.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Supported the integration of new software applications by liaising between development teams and end users throughout all stages of the project lifecycle.
- Helped deploy system enhancements to improve field operations.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Resolved problems, improved operations and provided exceptional service.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Identified issues, analyzed information and provided solutions to problems.
- Worked effectively in fast-paced environments.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Technical Customer Support Engineer
Fluke Europe B.V.
06.2009 - 06.2011
- Delivered high-quality technical support, resulting in increased customer loyalty and repeat business.
- Explained complex technology-related issues in understandable terms to customers.
- Helped streamline repair processes and update procedures for support action consistency.
- Answered calls and emails at help desk to assist customers with basic support, bug fixes and configuration issues.
- Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Logistics Team Member
Fluke Europe B.V.
06.2008 - 06.2009
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Tracked orders and notified customers of status or potential delays.
- Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.
- Monitored and adjusted inventory levels according to demand.
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
- Generated monthly performance reports to track and analyze shipping trends.
Trainer for Oracle Processes
Fluke Europe B.V.
06.2006 - 06.2008
- Facilitated virtual, in-person and blended learning sessions.
- Wrote training manuals for employees.
- Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
- Collaborated with subject matter experts to create accurate and up-to-date content for training sessions.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Tracked attendance and evaluated progress for assigned trainees.
- Trained and mentored new personnel hired to fulfill various roles.
Service Technician and Field Service Technician
Fluke Europe B.V.
06.1987 - 06.2006
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Inspected equipment to diagnose operational issues.
Electronics Repair Technician/Supervisor of Factory Operations
Data Display
05.1984 - 03.1987
- Enhanced customer satisfaction by diagnosing and repairing electronic devices efficiently and accurately.
- Consistently met or exceeded performance metrics, demonstrating exceptional technical proficiency in electronics repair work.
- Paid attention to detail while completing assignments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Education
High School Diploma -
Convent of Mercy
EnnistymonAssociate in Electronics Engineering Technology - Marine Radio And Radar
Limerick Institute of Technology
Limerick05.1984
Skills
- Production Support
- Solution Implementation
- Systems Analysis
- Research and analysis
- Personnel Training
- User Acceptance Testing
- Fluent in English and Dutch
- Supervision and leadership
- Problem-Solving
- Friendly, Positive Attitude
- Task Prioritization
- Cultural Awareness
- Team Management
- Calm Under Pressure
Timeline
Business System Analyst
Fluke Europe B.V.
06.2011 - Current
Technical Customer Support Engineer
Fluke Europe B.V.
06.2009 - 06.2011
Logistics Team Member
Fluke Europe B.V.
06.2008 - 06.2009
Trainer for Oracle Processes
Fluke Europe B.V.
06.2006 - 06.2008
Service Technician and Field Service Technician
Fluke Europe B.V.
06.1987 - 06.2006
Electronics Repair Technician/Supervisor of Factory Operations
Data Display
05.1984 - 03.1987
High School Diploma -
Convent of Mercy
Associate in Electronics Engineering Technology - Marine Radio And Radar
Limerick Institute of Technology
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