Hi, I’m
ANNAMÁRIA PIETOVÁ
Warehouse Quality And Dangerous Goods Specialist
Venlo
Summary
I dedicated a significant part of my career to customer service, where I learned adaptability, creativity, solid communication skills, and a team-oriented mindset. My experience as a Dangerous Goods Specialist improved my ability to learn continuously, think strategically, share information with trainees interestingly, and be flexible for changes. I am seeking the chance to join a highly skilled and top-tier team in the field of Dangerous Goods, where I can expand my expertise, break barriers, and inspire and support each other.
Overview
22
years of professional experience
29
years of post-secondary education
6
Languages
Work History
Nobel Biocare Distribution Center B.V.
Warehouse Quality/Dangerous Goods Specialist
02.2023 - Current
Job overview
- Designing, implementing, and evaluating the process of shipping DG
- Preparation of shipping instructions for IATA-certified personnel
- Training and support for IATA-certified personnel
- Developing the knowledge on DG to ensure that the Distribution Center in Venlo is constantly up to date with the new requirements
- Planning of IATA training with an external partner
- Updating the database of Safety Data Sheets for products present in the site
- Acting as an advisor for questions related to shipping of DG
- Communicate with the supply chain, customer service, and transport and logistics team in a collaborative effort to ensure the smooth operation of our DG shipping process.
Nobel Biocare Distribution Center B.V.
Customer Service Representative
09.2021 - 02.2023
Job overview
- Prepared shipments for international customers, including collaboration with customs, trade compliance, customer service, supply chain, stock control, and warehouse
- Managed customer service requests such as order release, order preparation, customs documentation, and shipping
- Developed daily plans for the warehouse team and prepared KPI reports for management
- Provided coaching to colleagues to encourage proactive thinking and working
- Created and updated SOP and training programs for the warehouse team and set achievable goals for team members, monitoring their progress.
DSV Global Transport & Logistics
Customer Service Representative
04.2017 - 08.2021
Job overview
- Administered and planned incoming shipments, working closely with customer service, warehouse, and stock control teams
- Maintained oversight of customs documentation for the bonded warehouse and handled daily customer inquiries (Inbound and Outbound)
- Managed e-commerce orders, claims, and RMA
- Cofounded the employee organization 'To be heard' to improve communication between the operational team and management and served as a Sigma 6S ambassador.
DSV Global Transport & Logistics
Warehouse Worker
10.2016 - 04.2017
Job overview
- Prepared shipments for Expedition, including picking, packing, labeling, and stock control, performed final inspection of the shipment, and prepared shipping documents.
McDonald’s
Restaurant Hostess
10.2010 - 10.2014
Job overview
- Organized special events and fundraising for charity organizations and addressed customer complaints.
Hertz Rents A Car
Customer Service Representative
02.2008 - 05.2010
Job overview
- Managed rental contracts, communicated with sites worldwide, provided customer support via phone and email, and assisted in coaching new colleagues.
Office of Labour, Social Affairs and Family
Social Worker for Disabled Kids
01.2002 - 01.2008
Job overview
- Organized daily activities for the patients, administered and reported to the Social Affairs office, and created daily learning programs for the patients.
Education
Slovak Agricultural University
Postgraduate Program in Project Management and European Structural Funds Implementation
10.2007 - 02.2008
Faculty of Public Administration, University of P.J. Safarik, Kosice, Slovakia
Master’s Degree in Public Administration
09.2001 - 08.2006
Secondary Business School, Kosice, SlovakiaKosice, Slovakia
Baccalaureate in Business Administration from Business Administration
09.1997 - 06.2021
Special Cargo Services
IATA Certificate, DG Shipping By Air from Dangerous Goods
04.2024 - 04.2024
Skoledo
Six Sigma Yellow Belt from Lean Management
02.2023 - 02.2023
Skills
Hazardous Materials Handling
Accomplishments
One of my most significant accomplishments is that two years after moving to the Netherlands, I bought my house in Tegelen.
Timeline
Special Cargo Services
IATA Certificate, DG Shipping By Air from Dangerous Goods
04.2024 - 04.2024
Skoledo
Six Sigma Yellow Belt from Lean Management
02.2023 - 02.2023
Warehouse Quality/Dangerous Goods Specialist
Nobel Biocare Distribution Center B.V.
02.2023 - Current
Customer Service Representative
Nobel Biocare Distribution Center B.V.
09.2021 - 02.2023
Customer Service Representative
DSV Global Transport & Logistics
04.2017 - 08.2021
Warehouse Worker
DSV Global Transport & Logistics
10.2016 - 04.2017
Restaurant Hostess
McDonald’s
10.2010 - 10.2014
Customer Service Representative
Hertz Rents A Car
02.2008 - 05.2010
Slovak Agricultural University
Postgraduate Program in Project Management and European Structural Funds Implementation
10.2007 - 02.2008
Social Worker for Disabled Kids
Office of Labour, Social Affairs and Family
01.2002 - 01.2008
Faculty of Public Administration, University of P.J. Safarik, Kosice, Slovakia
Master’s Degree in Public Administration
09.2001 - 08.2006
Secondary Business School, Kosice, Slovakia
Baccalaureate in Business Administration from Business Administration
09.1997 - 06.2021
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