Annaly Hernandez
Geleen
Summary
Dedicated Retail professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
Work History
Floor Manager
Calvin Klein Underwear
01.2022 - Current
- Managed team of 24 employees to maintain smooth-running operations of shop floor.
- Managed store inventory and stock levels to maintain availability of products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Created employee schedules to align coverage with forecasted demands.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
Sales Associate
Calvin Klein Underwear
10.2019 - 01.2022
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise
- Counted cash in register drawer at beginning and end of shift
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Met or exceeded individual sales goals and key performance indicators (KPIs)
- Managed multiple tasks simultaneously while meeting deadlines.
Freelancer Retail & Catering Industry
08.2018 - 10.2019
- Worked with customers to understand needs and provide service
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Set up tables, decorations, and action stations for every event
- Stayed on top of demands by keeping adequate stock of food items, utensils, and beverages for catering needs
- Supported smooth execution of each event by gathering and transporting food and supplies to and from event locations
- H
Flight Attendant
Insel Air BV
11.2010 - 08.2018
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Education
Associate of Applied Science - Entrepreneurship
Hogeschool Rotterdam
Rotterdam, Netherlands2025
Bachelor of Science - International Business Management
University Of The Netherlands Antilles (UNA)
CuracaoGED -
Radulphus College
Curacao06.2005
Skills
- Sales Development
- Plan Projects
- Goal Attainment
- Team Training
- Scheduling and Coordinating
- Employee Scheduling
- Employee Coaching and Mentoring
- Operational Efficiency
- Administration and Reporting
- Stock Management
- Business Analysis
- Profit Protection
Languages
Papiamentu
Native language
Dutch
Proficient
C2
English
Proficient
C2
Spanish
Advanced
C1
Timeline
Floor Manager
Calvin Klein Underwear
01.2022 - Current
Sales Associate
Calvin Klein Underwear
10.2019 - 01.2022
Freelancer Retail & Catering Industry
08.2018 - 10.2019
Flight Attendant
Insel Air BV
11.2010 - 08.2018
Associate of Applied Science - Entrepreneurship
Hogeschool Rotterdam
Bachelor of Science - International Business Management
University Of The Netherlands Antilles (UNA)
GED -
Radulphus College
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