Summary
Overview
Work History
Education
Skills
Timeline
Generic
Anna Repkina van Veelen

Anna Repkina van Veelen

Communications manager
Ijsselstein, Utrecht ,3404WT

Summary

  • Anna Repkina van Veelen, Bachelor's degree in International Relations and Affairs. Known for providing exceptional service and managing multiple internal stakeholders with precision, this professional is highly skilled at ensuring smooth operations in fast-paced environments. Key responsibilities include managing training programs, coordinating complex schedules, and facilitating travel logistics, all while maintaining high levels of accuracy and efficiency. With extensive experience in creating and implementing communication strategies, managing branding initiatives, and overseeing key messaging, there’s a demonstrated ability to support organizational goals through strategic and clear communication. A strong track record in coaching and team development highlights a passion for fostering collaboration, motivation, and skill growth among team members. Previous roles have included working across various industries in marketing communications, where enhancing brand presence and managing customer relationships were key priorities. Strengths include excellent interpersonal communication, adaptability in diverse environments, and a hands-on approach to leadership and teamwork. Recognized for a commitment to building inclusive, dynamic workplaces, and consistently striving for operational excellence and continuous improvement across all projects.

Overview

27
27
years of professional experience
4
4

Languages

Work History

01.1998 - Current

LEARNING & DEVELOPMENT COORDINATOR | TRAINING OPERATIONS SPECIALIST

DHL EXPRESS, DHL EXPRESS LEARNING CENTER
01.2022 - Current
  • Served 25-35 internal customers weekly with a proven 100% accuracy rate in managing communications and support requests
  • Provided first-class welcoming service, delivering a top-tier customer experience and ensuring smooth communication channels across the organization
  • Managed and maintained the training portal with meticulous attention to detail, ensuring seamless operations and high-quality data accuracy
  • Ensured the CIS/CIM training calendar was consistently updated, offering clear, timely communication and coordination with all internal stakeholders
  • Coordinated and booked travel, hotel arrangements, and catering with precision, ensuring all logistics aligned with the training department's needs
  • Acted as a key point of contact between vendors and the organization, managing professional relationships with clear and effective communication
  • Supported the L&D department with enthusiasm, active participation, and a proactive approach, fostering a positive, communicative environment for learning and growth
  • Facilitated smooth internal communication between the Learning & Development team and other departments, enhancing collaboration and overall operational efficiency
  • Demonstrated excellence in multitasking, overseeing various administrative duties and logistics while ensuring timely completion with clear communication
  • Developed strong cross-functional relationships by liaising between training, operations, and HR teams, ensuring alignment on training schedules and objectives.

COMMUNICATIONS MANAGER

DHL EXPRESS
01.2005 - 01.2022
  • Developed and executed comprehensive communication strategies, aligning with organizational goals to enhance brand visibility and engagement across all channels
  • Led internal and external communication efforts, ensuring consistent messaging and a cohesive brand voice that resonated with diverse audiences
  • Managed and optimized communication channels, including digital, print, and social media platforms, to maximize reach and impact
  • Created compelling and engaging content tailored to specific target audiences, driving increased engagement and brand awareness
  • Provided strategic guidance to cross-functional teams on messaging, branding, and positioning, ensuring alignment with organizational objectives
  • Led crisis communication efforts, delivering clear, timely, and accurate information to mitigate risks and maintain organizational reputation
  • Fostered strong relationships with media outlets, journalists, and key industry stakeholders, resulting in enhanced media coverage and positive press
  • Spearheaded internal communications initiatives, ensuring clear, transparent, and motivational messaging to boost employee engagement and alignment with company values
  • Conducted thorough audience analysis to tailor communication strategies, ensuring that all messaging was relevant, impactful, and targeted
  • Tracked, analyzed, and reported on communication campaign performance, using data-driven insights to refine strategies and improve outcomes
  • Collaborated with executive leadership to craft thought leadership pieces, press releases, and keynote speeches, elevating the organization’s position as an industry leader
  • Oversaw branding initiatives, ensuring consistency in visual and verbal identity across all marketing and communication efforts
  • Trained and mentored junior team members, fostering a culture of excellence, creativity, and collaboration within the communications team.

ORGANIZATIONAL TEAM PERFORMANCE COACH

01.2015 - 01.2019

MARKETING COMMUNICATIONS SPECIALIST

DHL EXPRESS
01.2003 - 01.2005
  • Increased brand awareness by developing and distributing targeted marketing materials, including newsletters, brochures, and email campaigns, aimed at engaging current and potential clients across various industries
  • Collaborated with design teams to create impactful promotional materials, such as white papers and promotional videos, ensuring consistency with brand messaging and visual identity
  • Provided strategic communications support to HR, Customer Service, and Operations departments, ensuring clear, cohesive messaging across all internal and external channels
  • Played a key role in crafting and executing marketing campaigns that strengthened the company's market presence and fostered strong client relationships.

CUSTOMER SERVICE ADVISOR

DHL EXPRESS
01.1998 - 01.2003
  • Acted as the front-line representative, providing expert knowledge on company products and services while delivering exceptional customer support
  • Efficiently resolved customer inquiries and issues, ensuring timely and satisfactory outcomes to maintain high levels of customer satisfaction
  • Fostered strong client relationships by delivering professional, courteous, and solution-oriented service in a fast-paced environment.

Education

BA - INTERNATIONAL RELATIONS AND AFFAIRS

1998

Skills

  • Attention to detail, audience analysis, brand management, campaign management, content creation, corporate communications, crisis communication, cross-functional collaboration, employee engagement, empathy, executive communication support, internal communications, leadership, negotiation, networking abilities, persuasive communication, presentation skills, project management, public speaking, social media strategy and management, stakeholder engagement, strategic messaging, storytelling, team performance
  • Organizational Development
  • Talent management
  • Onboarding Programs
  • Diversity and Inclusion
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Problem-solving abilities
  • Time Management
  • Multitasking Abilities
  • Excellent Communication
  • Organizational Skills
  • Attention to Detail
  • Adaptability and Flexibility
  • Decision-Making
  • Effective Communication
  • Active Listening
  • Problem-solving aptitude
  • Reliability

Timeline

LEARNING & DEVELOPMENT COORDINATOR | TRAINING OPERATIONS SPECIALIST

DHL EXPRESS, DHL EXPRESS LEARNING CENTER
01.2022 - Current

ORGANIZATIONAL TEAM PERFORMANCE COACH

01.2015 - 01.2019

COMMUNICATIONS MANAGER

DHL EXPRESS
01.2005 - 01.2022

MARKETING COMMUNICATIONS SPECIALIST

DHL EXPRESS
01.2003 - 01.2005

01.1998 - Current

CUSTOMER SERVICE ADVISOR

DHL EXPRESS
01.1998 - 01.2003

BA - INTERNATIONAL RELATIONS AND AFFAIRS

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Anna Repkina van Veelen Communications manager