Dispatcher-Operator (at a Security Company)
SIRIUS
04.2023 - 07.2023
- Engaged in constant communication with clients, providing consultation, and processing master applications. Managed interactions with approximately 50 clients, addressing inquiries, and ensuring accurate application registration.
- Oversaw alarm detention groups, ensuring effective response and resolution.
- Provided training and mentorship to onboarded team members, emphasizing adherence to protocols and regulations.
- Demonstrated multitasking abilities while maintaining vigilant alarm monitoring.
- Proficiently utilized Excel for reporting and processing customer inquiries.
