Summary
Overview
Work history
Education
Skills
Certification
Accomplishments
Timeline
Generic

ANNA KAMKOUTI

Amsterdam

Summary

Dynamic professional with expertise in problem-solving, critical thinking, and strategic planning. Demonstrates excellence in analytics, reporting, and stakeholder management, ensuring effective communication and engagement. Skilled in portfolio management, ownership, and agile methodologies, with a strong focus on flexibility and adaptability. Proficient in Lean Six Sigma and change management to drive regulatory compliance and optimise processes. Committed to leveraging skills for impactful contributions within a forward-thinking organisation.

Overview

14
14
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

Senior Change Lead – Global FCFP Risk, Control & Remediation Department

ING Bank N.V
Amsterdam
2021.08 - 2026.02
  • Responsible for overseeing the Retail and Wholesale Banking segments of the Portfolio Management function within the Global KYC Remediation department, focusing on TM and CDD, ensuring alignment with FEC and AML regulatory requirements.
  • Supervise individual projects by advising, offering expertise, mentoring and guidance to respective Change Managers.
  • Leading the first Lean Six Sigma initiative within ING’s Global KYC Portfolio, applying DMAIC methodology to streamline project intake and prioritization and incorporates AI initiatives.
  • Successfully facilitate the feedback loop to connect and leverage insights across the organization, enhancing collaboration and informed decision – making.
  • Leading strategic and regulatory-driven change initiatives, ensuring the implementation of the Remediation principles and compliance with ING’s regulatory obligations on a global scale.
  • Driving change initiatives while effectively engaging and managing stakeholders across global and local lines of defence as well as ING delivery tribe teams in alignment with the agile Way of Working. With a proficiency in engaging and motivating executives at all levels, I facilitate the approval process, coordinate deliverables, manage risks, and ensure project success.
  • Onboarding and mentoring team members, sharing my knowledge and expertise with colleagues at varying experience levels.
  • Collaboration with all ING Hubs locations to establish the Global Remediation Service incorporating a unified global approach, fostering awareness among key stakeholders within ING about the Remediation principles.

Business Manager (STA) – Global Financial Crime & Fraud Prevention (FCFP) Retail KYC Control & CDD Services Tribe

ING Bank N.V
Amsterdam
2025.02 - 2025.07
  • Support Head of Retail KYC Control & CDD Services Tribe. Optimize the functioning of CDD Services and Retail Control, ensuring smooth operations and strategic alignment.
  • Prepare insightful recommendations and monitored progress towards achieving key objectives, acting as a reliable advisor on content and strategy.
  • Build strong relationships and alignment with senior leadership across 11 Retail countries, fostering collaboration and unified goals. Created a governance by creating clear agendas with actionable items and ensuring thorough documentation of all processes.
  • Lead and manage a team of 5 FTE across multiple locations, providing guidance and support to ensure effective performance. Created a comprehensive roadmap for 2025 for the team, implemented agile methodologies, introduced Azure backlog tooling, and developed a GRACI table for QBR activities to clearly define roles and responsibilities.
  • Drive transformation initiatives and strategic planning within the Retail KYC Control & CDD Services Tribe, contributing to significant organizational improvements such as creation and implementation of the Efficiency and Resource Governance, establishment of clear guidelines and deadlines for dynamic plans discussions; creation of clear structure and timelines for the rolling forecast process.
  • Lead continuous improvement initiatives, maintain effective communication with stakeholders, and ensure operational efficiency.

Portfolio Sourcing Manager – Global Transformation Office Department

ING Bank N.V
Amsterdam
2020.01 - 2021.07
  • Portfolio Manager on Wholesale Banking intercompany services with end-to-end responsibilities for establishing and overseeing sourcing and service management transition activities to ING Hubs locations in adherence to the ING Sourcing Policy.
  • Managed multiple concurrent projects within Global KYC with a focus on Transaction Monitoring Remediation domain.
  • Built global awareness amongst essential stakeholders at ING regarding the Intragroup Sourcing Policy and associated processes within the service management framework.
  • Actively involved in conducting interviews for potential new team members and developed onboarding training programs for new joiners.

Project Lead of IFRS 16 – Global Controllership Department

SABIC Capital B.V
Amsterdam
2017.10 - 2019.12
  • Project Lead for the implementation of IFRS 16, new accounting standards for leases in Europe.
  • Coordination of internal and external global controls for audit and compliance purposes within the local entities.
  • Partnership with large group of stakeholders on a day-to-day basis on tasks and strategic projects with a cross-functional impact.

Consultant - Deal Advisory & Transaction Services Department

KPMG Advisors S.A.
Athens
2015.11 - 2017.09
  • Financial and vendor due diligence projects and IFRS reporting.
  • Analysis of financial statements; provided audit, risk and compliance services.
  • Stakeholder management: built and sustained relationships with local and international clients.

Pricing Coordinator - Global Procurement Department

Danone Nederland B.V
Amsterdam
2014.11 - 2015.10
  • Supervised the process of invoices and offered solutions on critical issues.
  • Coordination of the yearly budgeting planning across relevant teams.

Financial Analyst - Group Finance Department

Atradius Credit Insurance
Amsterdam
2012.08 - 2014.10
  • Monthly financial close and planning cycles. Support in the budget and forecast cycle.
  • Involved in multiple large-scale implementation projects for maintenance and improvement processes.

Education

MSc - International Economics & Business

Utrecht University School of Economics
Utrecht, NL
2011.01 - 2012.01

BSc - Economics and Regional Development

Panteion University of Social & Political Sciences
Greece
2006.01 - 2010.01

Skills

  • Problem-solving & critical thinking skills
  • Analytics & Reporting
  • Strategic Planning & Execution Excellence
  • Stakeholder Management & Communication
  • Portfolio Management & Ownership
  • Flexibility & Adaptability
  • Lean Six Sigma
  • Change management
  • Regulatory compliance
  • Stakeholder engagement
  • Agile methodologies

Certification

  • 2024 MBB: Certified Master Black Belt
  • 2024 PSM: Certified Professional Scrum Master
  • 2022 ACAMS CTMA: Certified Transaction Monitoring Associate
  • 2021 Project Management Institute: Project Management Professional (PMP)

Accomplishments

  • Designed the 2025 roadmap for the Portfolio Management team by embedding Agile Ways of Working within the Retail KYC Control & CDD Services Tribe.
  • Developed and implemented the Efficiency and Resource Governance within the Retail KYC Control & CDD Services Tribe to enhance operational oversight and resource optimization.
  • Led the new organisational structure within the Global KYC Remediation Department.
  • Led and implemented updates to the Global Remediation Procedure.
  • Oversee high complex Bank-wide specific change initiatives by completing regulatory driven projects and meeting the De Nederlandsche Bank requirements.
  • Successfully implemented the first regulatory driven Post Financial Crime Risk Management Remediation activity within ING Globe.
  • Implemented the Global Remediation Service across all ING Hub locations, aligning with European Banking Authority requirements.
  • Twice awarded the Employee of the Year for contributions to the IFRS 16 Implementation at SABIC and Compliance Award within Danone for the Sedex program implementation.

Timeline

Business Manager (STA) – Global Financial Crime & Fraud Prevention (FCFP) Retail KYC Control & CDD Services Tribe

ING Bank N.V
2025.02 - 2025.07

Senior Change Lead – Global FCFP Risk, Control & Remediation Department

ING Bank N.V
2021.08 - 2026.02

Portfolio Sourcing Manager – Global Transformation Office Department

ING Bank N.V
2020.01 - 2021.07

Project Lead of IFRS 16 – Global Controllership Department

SABIC Capital B.V
2017.10 - 2019.12

Consultant - Deal Advisory & Transaction Services Department

KPMG Advisors S.A.
2015.11 - 2017.09

Pricing Coordinator - Global Procurement Department

Danone Nederland B.V
2014.11 - 2015.10

Financial Analyst - Group Finance Department

Atradius Credit Insurance
2012.08 - 2014.10

MSc - International Economics & Business

Utrecht University School of Economics
2011.01 - 2012.01

BSc - Economics and Regional Development

Panteion University of Social & Political Sciences
2006.01 - 2010.01

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ANNA KAMKOUTI