Summary
Overview
Work History
Education
Skills
Languages
Certification
Youtube poetry channel collaboration, skating, swimming, linguistics
Timeline
Generic
Anna Grela

Anna Grela

Tilburg

Summary

Since I'm starting a part-time teaching degree in September 2024 I am looking for part-time employment to support myself during my studies. It comes naturally for me to interact with people,therefore my career journey has mostly been in client-focused roles. I consider myself a strong team player and I enjoy embracing new challenges with enthusiasm, viewing them as opportunities for personal and professional growth.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Associate

TE Connectivity Corporation
06.2023 - 12.2023
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Streamlined communication with clients for improved service experiences and increased loyalty.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.

Shipping Team member

Supermicro
06.2022 - 05.2023
  • Maintained high accuracy in order fulfillment by diligently cross-checking orders against packing lists.
  • Increased customer satisfaction by ensuring timely delivery of shipments through careful scheduling and prioritization.
  • Collaborated with inventory management team for seamless coordination between stocking and shipping departments.
  • Streamlined communication with carriers, fostering positive relationships for smoother pick-ups and deliveries.

Ice Cream / Cafe Barista

Mniamoo
05.2018 - 10.2020
  • Maintained a clean and organized workspace, ensuring high standards of hygiene and safety for both staff and customers.
  • Demonstrated multitasking abilities by simultaneously managing ice cream and drinks preparation, order-taking, and cash register duties.
  • Assisted in the training of new employees, sharing best practices for efficient drink preparation and exceptional customer service.

Language Tutoring

Self-employeed
01.2020 - Current
  • Enhanced students'' language skills by utilizing interactive activities and multimedia resources.
  • Established a supportive learning environment that fostered increased confidence in speaking and understanding the target language.
  • Developed personalized lesson plans to cater to individual student needs, resulting in improved language proficiency.

Education

Public High School no. II in Krakow, Poland (equivalent of VWO)
01.2020

DSD II Diploma in German -

Skills

  • Adaptability to change
  • Customer Support
  • Team Collaboration
  • Time management

Languages

Polish
Native language
German
Proficient
C2
English
Proficient
C2
Dutch
Intermediate
B1
Korean
Intermediate
B1

Certification

DSD II (Deutsche Sprachdiploma C1 Niveau)

Youtube poetry channel collaboration, skating, swimming, linguistics

I collaborate with a friend on a youtube channel. I edit and check his poems, since his first language is Greek, not English.

I skate to keep myself in shape and relax.

I used to train swimming professionally, I am also a certified lifeguard.

I'm interested in linguistics and I want to pursue a career in that direction.

Timeline

Customer Service Associate

TE Connectivity Corporation
06.2023 - 12.2023

Shipping Team member

Supermicro
06.2022 - 05.2023

Language Tutoring

Self-employeed
01.2020 - Current

Ice Cream / Cafe Barista

Mniamoo
05.2018 - 10.2020

Public High School no. II in Krakow, Poland (equivalent of VWO)

DSD II Diploma in German -

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Anna Grela