Anna Abramova
HRM Manager
Amsterdam
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level HRM manager position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
5
5
Languages
Work History
HRM Manager
Macdonald
Riga
09.2021 - 07.2022
- Developed and maintained courteous and effective working relationships.
- Resolved problems, improved operations and provided exceptional service.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Demonstrated leadership skills in managing projects from concept to completion.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Identified issues, analyzed information and provided solutions to problems.
Restaurant Manager
Radisson Blu Daugava
Riga
06.2017 - 08.2020
- Carefully interviewed, selected, trained, and supervised staff.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Led and directed team members on effective methods, operations, and procedures.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Developed unique events and special promotions to drive sales.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Oversaw food preparation and monitored safety protocols.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Motivated staff to perform at peak efficiency and quality.
- Maximized quality assurance by completing frequent line checks.
- Coordinated with catering staff to deliver food services for special events and functions.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Education
High School Diploma -
Riga Classical Gymnasium
Riga, Latvia 09.2018 - 07.2021
Bachelor of Arts - Tourism Management
Inholland University of Applied Sciences
Diemen, Netherlands 09.2021 - Current
Skills
Clearcompany HRM software understanding
Managerial background
Human Resources Management (HRM)
Effective managerial techniques
Marketing and advertising
Order delivery practices
Inventory control and record keeping
Dynamic, friendly hostess
Budgeting
Cost-controls
Kitchen equipment operation and maintenance
Business operations expertise
Staff Scheduling
Trained in performance and wage reviews
Staff Management
Food service background
Point of Sale (POS) system operation
Passion for customer satisfaction
Conflict resolution techniques
Dancing
I am passionate about dancing since I was in kindergarten. I have tried a lot different styles of dancing and I still continue exploring dancing in every way. I also have organized dancing festivals and competitions back in Latvia.
Timeline
HRM Manager
Macdonald
09.2021 - 07.2022
Bachelor of Arts - Tourism Management
Inholland University of Applied Sciences
09.2021 - Current
High School Diploma -
Riga Classical Gymnasium
09.2018 - 07.2021
Restaurant Manager
Radisson Blu Daugava
06.2017 - 08.2020