Ankit Shivhare
Summary
To pursue highly rewarding carrier enriched with 12 years of experience and play a responsible role in an organization that enhances my skills and capabilities, challenges me to perform exceptionally, preferably in a progressive and competitive work culture in a well set organization.
Increase the sphere and Skills of my knowledge of Spanish Language (Diploma in Spanish/B2 in Portuguese) through Learning, Implementing and contributing it towards the Development of the organization
Overview
15
15
years of professional experience
Work History
Payroll Specialist - Spanish
Tata Consultancy Services
01.2022 - Current
- Preparing RCA in case of any errors or defects found during the Audit.
- Managing and Processing Payroll queries of employees.
- Managing and Processing payroll of entire organization total 1000+ EE strength (Semi-Monthly).
- Collecting employee data, calculating gross pay, managing statutory deductions (like income tax and social security).
- Managed employee payroll deductions, including income tax, social security, and housing fund contributions, in accordance with Mexican labor law.
- SAP to process payroll, including data input, calculation of wages, and generation of reports.
- HRSP Testing: Assisted in HR Support Package testing in SAP. Generating the sample data for testing, processed the testing data and saved the test results for verification.
- UAT Testing: completed the UAT testing for new project, wherein new application was introduced, ensured the launch was smooth.
- Preparing the payroll calendar.
Technical Support Desk - Spanish
Birla Soft
11.2020 - 01.2022
- Handling of high priority incidents and coordinating with integrated system for the faster resolution.
- Troubleshooting by coordinating with user for the faster resolution of the issue.
- Communicated highly technical concepts using easily understood terminology.
- Keep tracking of the changes request & Maintained for further reference.
- Technical analysis.
- Provided 24
- 7 support to coordinate with the teams and customers.
- 24/7 Support Model (L1/L2- Remotely End user Support for US and Canada users.)
- Analysis of recurring issue by root cause analysis and giving them a permanent fix.
- Escalating software and other application issues to the subject teams.
- Troubleshooting desktop/laptop hardware and software issues, that can be worked upon remotely.
- OS/ Office/ basic system application/Anti-Virus client support.
- Outlook, browser, Printer/scanner installation, configuration and troubleshooting on client system.
Spanish Language Translator
BancTec India
06.2020 - 11.2020
- 7 years in BANCTEC supporting, handling queries of client & their Emails vice versa.
- Taking care of the client’s services in order to deliver and handle internal affair to make sure that the service is executed smoothly.
- Translating documents related to customer queries who have used the services of AT&T and physicians and & American Medical Response (Ambulance) from Spanish to English and vice versa.
- Sending the assortment of invoices via email and Mail for Physicians Group, AT&T & American Medical Response (Ambulance).
- At times, attending Spanish calls of customers who wish to resolve the queries directly over the phone.
- Participation in Contract negotiation with client in Spanish speaking countries.
Background Verification ( Spanish Translator)
Sterling Info systems
04.2012 - 06.2013
- Worked as Background Verification in Puerto Rico, Mexico, Guatemala, Argentina, Cuba, and Chile.
- Verified the Employment verification and education verification.
- Sending emails to University and Employment for employment verification & Education verification.
Spanish Language Translator
Tracmail India private Limited
01.2011 - 10.2011
- Job responsibilities include complete collection of payment in USD, making outbound call, inbound calls, and Customer support in Spanish.
Education
Diploma - Spanish Language
Instituto Hispania
Delhi01-2010
Bachelor of Arts -
D.B.R.A University
D E College01-2008
Diploma - Spanish Language
Bhatiya Vidhya Bhavan
Delhi01-2008
Skills
Spanish Translator
SAP
Payroll Specialist
Technical Help Desk
Timeline
Payroll Specialist - Spanish
Tata Consultancy Services
01.2022 - Current
Technical Support Desk - Spanish
Birla Soft
11.2020 - 01.2022
Spanish Language Translator
BancTec India
06.2020 - 11.2020
Background Verification ( Spanish Translator)
Sterling Info systems
04.2012 - 06.2013
Spanish Language Translator
Tracmail India private Limited
01.2011 - 10.2011
Diploma - Spanish Language
Instituto Hispania
Bachelor of Arts -
D.B.R.A University
Diploma - Spanish Language
Bhatiya Vidhya Bhavan
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