Anita Morubane
Doha ,Qatar
Summary
- ANITA MORUBANE A resourceful individual with success in maintaining composure and effectiveness in the face of challenging and competing demands. I am a problem-solver who is readily able to assist in many different capacities and works with a high degree of integrity. With all the experience l have gained in the past l am also able to accurately apply job knowledge and skills to complete all tasks in a timely manner in accordance with company policies and procedures.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Floor Manager
Garden Court
- Hotel
- Contact: (0027) 11 392 1062/ (0027) 72 772 7292
Manager
Burgler Remedy
- Burglar Remedy
- Contact Person:Mrs S Mpethe
- Contact: (0027) 11 022 7817/ (0027) 71 058 1286
Housekeeping Supervisor
Al Attiyah
, Qatar
- (00974) 5012 4243
- Contact Person: Miss Caroline Malinga
General Manager
Premier Hotel
- Contact: (0027) 11 393 8000/ (0027) 83 346 4234
- Contact Person: Mr Sefton Crammer
Waitress
Al Attiyah Palace Qatar
10.2021 - Current
- Ensure effective staff planning to provide the exceptional service delivery
- Ensure correct set-up, according to required standards
- Ensure stipulated food cycle & quality / taste / presentation as per standard
- Ensure budgets are achieved and maintained
- Ensure cash procedures implemented correctly and maintained as per policy & procedure
- Undertaking regularly scheduled stock takes
- Assist in Food and Beverage preparation
- Serving guests and table allocation
- Training Junior and New Staff
- Ensure that complaints are handled timeously and effectively
- Maintain & monitor hygiene, cleanliness standards and proper use and storage of all assets (equipment, furniture, accessories, etc.)
Waitress & Supervisor
Premier Hotel OR Tambo
04.2014 - 08.2021
- Ensure effective staff planning to provide the exceptional service delivery
- Ensure correct set-up, according to required standards
- Ensure stipulated food cycle & quality / taste / presentation as per standard
- Ensure all standard procedure are in place – opening / closing paperwork are implemented daily / staff requirements met (uniform, tools, prep, etc.)
- Ensure budgets are achieved and maintained
- Ensure cash procedures implemented correctly and maintained as per policy & procedure
- Enforce F&B controls through correct stock take and requisition procedures and actively follow up variances
- Ensure that customer complaints are handled timeously and effectively with the aim of recovering the customer’s loyalty – as per company policy & procedure
- Actively build relationships and communicate daily with all Guest and Associates
- Maintain & monitor hygiene and cleanliness standards in all departments
- Maintain and monitor the proper use and storage of all company assets (equipment, furniture, telephones, accessories, etc.)
- Introduce and maintain a cleaning procedure for all company assets
- FoodBev Manufacturing
Hostess\ Waitress
Garden Court Hotel
02.2008 - 03.2010
- Answer and direct (where necessary) incoming calls
- Deal with telephonic guest queries during service or when needed
- Place orders if needed
- Maintain the Health and Safety procedures of the Hotel
- Processing of Food Orders
- General Stock Management
- Undertaking regularly scheduled stock takes
- Consolidating and populating stock figures into the stock management system
- Operating the Point of Sales and Reservation System
- Assist in Food and Beverage preparation
- Welcoming Guests and table allocation
- Ensuring bar basic safety and cleanliness procedures are in place and enforced
- General Customer Service and assistance
- Training Junior and New Staff
Receptionist
Burglar Remedy
02.2006 - 03.2008
- Greet and welcome guests as soon as they arrive at the office
- Direct visitors to the appropriate person and office
- Answer and direct incoming calls
- (switchboard operator)
- Ensure reception area is tidy and presentable, with all necessary stationery and material
- Provide basic and accurate information in-person and via phone/email
- Receive, sort and distribute daily mail/deliveries
- Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
- Order front office supplies and keep inventory of stock
- Update calendars and schedule meetings
- Process list of signed deductions to payroll when applicable
- Arrange travel and accommodations, and prepare vouchers
- Keep updated records of office expenses and costs
- Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
Education
National Food And Beverage Certificate - Hospitality
JPI
Johannesburg 06.2020
Skills
- SKILLS
- Good Communication
- Management Skills
- Customer Service
- Orientation
- Attention to detail and
- Accuracy
- Planning and organizing
- Ability to multitask and
- Prioritize
- Professional appearance
- And attitude
- Highly Organized
- Problem solving
- Interpersonal skills
- Technology skills
- Organization
- Menu Development
- Fine dining and guest
- Services
- Pre-opening and closing of stock
- Cocktails
- Food and beverage
Accomplishments
- Supervised a team number of staff
- Started my own events company
Additional Information
- ID NO:8604121199088
Certification
National Food and Beverage Certificate
Languages
English, Xhosa
Native Speaker
Timeline
Waitress
Al Attiyah Palace Qatar
10.2021 - Current
Waitress & Supervisor
Premier Hotel OR Tambo
04.2014 - 08.2021
Hostess\ Waitress
Garden Court Hotel
02.2008 - 03.2010
Receptionist
Burglar Remedy
02.2006 - 03.2008
Floor Manager
Garden Court
Manager
Burgler Remedy
Housekeeping Supervisor
Al Attiyah
General Manager
Premier Hotel
National Food And Beverage Certificate - Hospitality
JPI
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