Anisha Shrestha
Clarenville
Summary
Results-driven professional focused on delivering exceptional customer service and exceeding sales goals. Proficient in day-to-day operations. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Housekeeper
Quality Inn Hotel
06.2023 - Current
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
Food and Beverage Supervisor
German Homes Hospitality
08.2022 - 05.2023
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Improved team productivity by providing comprehensive training on food safety standards, inventory management, and customer service techniques.
- Increased revenue with targeted upselling of high-margin menu items during peak dining hours.
- Collaborated with kitchen staff to develop new menu items based on seasonal ingredients and customer preferences.
- Implemented innovative promotional strategies to attract new customers while retaining existing clientele.
- Controlled food costs and managed inventory.
- Planned and executed promotions and special events in close collaboration with management.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Food and Beverage Secretary
The Soaltee Kathmandu
04.2019 - 06.2022
- Enhanced office efficiency by streamlining filing systems and organizing documents.
- Facilitated communication between departments for improved collaboration and project success.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
Food and Beverage Attendant
Crowne Plaza Soaltee, Kathmandu
05.2015 - 03.2019
- Enhanced customer satisfaction by providing attentive service and anticipating guests'' needs.
- Greeted and seated guests to provide friendly and welcoming experience.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Managed inventory levels effectively, reducing waste and maintaining optimal stock levels for efficient operations.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Upsold menu items when appropriate, contributing to increased revenue generation without compromising guest satisfaction.
- Coordinated with kitchen staff for timely order delivery, providing a seamless dining experience for guests from start to finish.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Processed payments and provided receipts to establish proof of transaction.
Education
Bachelor's -
Prime College
01.2015
Skills
- Customer Service
- Teamwork
- Cost Control
- Physically Strong
- Problem-solving abilities
- Adaptability and flexibility
- Attention to detail
- Multitasking and Prioritizing
- Time Management
- Laundry Management
- Cleaning Techniques
- Menu Planning and Designing
- Budgeting
- MS Excel & MS Office Package
Certification
- Code of Conduct, 09/01/20
- Corona Virus Awareness, 03/01/20
- IHG Winning Ways Champion, 08/01/19
- First Aid and Disaster Management, 05/01/19
- Conflict Resolution Workshop, 04/01/19
- BIMSTEC Summit, 08/01/18
- True Hospitality, 04/01/18
- Fire-Fighting
Languages
English
Professional Working
Nepali
Native or Bilingual
Hindi
Full Professional
References
Susan Godfrey
General Manager of Quality Hotel Inn
247 Trans-Canada Hwy,
Clarenville, NL A5A 1Y4
(709) 691-7497
sgodfrey@qualityhotelclarenville.com
susangodfrey73@gmail.com
Kelly Noseworthy
Room Division Manager of Quality Hotel Inn
247 Trans-Canada Hwy,
Clarenville, NL A5A 1Y4
(867) 444-8903
kelly@qualityhotelclarenville.com
Timeline
Housekeeper
Quality Inn Hotel
06.2023 - Current
Food and Beverage Supervisor
German Homes Hospitality
08.2022 - 05.2023
Food and Beverage Secretary
The Soaltee Kathmandu
04.2019 - 06.2022
Food and Beverage Attendant
Crowne Plaza Soaltee, Kathmandu
05.2015 - 03.2019
Bachelor's -
Prime College
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