MS Office
Angeliki Kosta
Project Management Professional
Amsterdam
Summary
Experienced Project Management professional with over 3 years of experience specializing in system deployment, training, and operational support. Leveraging a robust analytical mindset and adeptness in conquering challenges With a background spanning 9+ years in Customer Service, including 6 years directing Luxury Hospitality Front Office Operations. Fervent in optimizing efficiency, yielding outstanding outcomes, and fostering effective communication through active listening. Thrilled at the prospect of applying these attributes as a Project Manager in the next fast paced environment.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
5
5
Languages
Work History
Project Management/System Implementation Lead
Hyatt Hotels
Amsterdam
03.2020 - Current
- Collaborated with upper management to drive strategy and implement new processes.
- Spearheaded the transformation and enhancement of operational practices for Hotel Openings and Acquisitions.
- Seamlessly connected and collaborated with hotel teams, vendors, and regional partners both physically and virtually.
- Skillfully oversaw over 30 projects, orchestrating the configuration, training, and triumphant launch of hotel openings and acquisitions.
- Employed a blend of on-site and remote prowess to synchronize endeavors among hotel teams, vendors, and regional collaborators.
- Foster robust connections with vendors spanning EAME and ASPAC. Through regular remote interactions, harmonized the implementation and training, meticulously refining project particulars and requisites.
- Displayed an innate self-starting nature, coupled with the ability to seamlessly adapt to diverse work environments as a cultural chameleon.
Front Office Operations Lead
Andaz Hotel
Amsterdam
05.2018 - 03.2020
- Took the reins of leadership during a peak period, embracing the challenge with minimal training and onboarding. Rapidly acclimated to entirely new operational standards, ensuring seamless continuity amidst the busiest times.
- Trained staff to deliver exceptional service that radiated corporate values.
- Forged consistent operating procedures that directly synced with corporate goals.
- Established regular communication channels linking front office and other internal and external partners.
- Instilled the corporate mission in front office roles, sparking motivation.
- Oversaw problem resolution to address barriers to operational efficiency and achievement of corporate implemented goals.
- Performed quality control and monitored production efforts.
Front Office Operations Manager
Sani Resort
Chalkidiki
11.2015 - 11.2017
- Drove the creation of an open inter-departmental communication culture, marked by impactful meetings focused on identifying improvement opportunities for seamless collaboration and unparalleled customer service.
- Led the Front Office team with unwavering dedication to customer service excellence, consistently prioritizing the guest experience.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees through day-to-day work and complex problems.
- Demonstrated exceptional organizational prowess, maintaining meticulous records while ensuring HR matters were handled discreetly in alignment with company standards.
- Spearheaded recruitment and seamless onboarding of new Front Office team members, resulting in increased staff retention in a quick turnover environment.
Front Office Agent
Sani Resort
Chalkidiki
07.2014 - 11.2015
- Stepped into a high-demand environment as a team member and swiftly acclimated, mastering a new system while seamlessly adapting to the bustling pace of a high-performance setting.
- Showcased exceptional multitasking and prioritization skills, optimizing productivity.
- Played a pivotal role as a dynamic and influential team contributor.
- Attained the pinnacle of customer service excellence, consistently surpassing expectations.
Education
Bachelor of Science - Political Science
Aristotle University
Thessaloniki, Greece 09.2009 - 11.2013
Skills
Self-Motivated
undefinedAccomplishments
Led a critical role in the rapid implementation of a state-of-the-art cloud-based PMS system across 35+ properties, achieving exceptional outcomes within an impressively short timeline. While at the helm of this project, I contributed valuable insights for necessary system refinements to align seamlessly with operational and brand standards. Demonstrated a swift understanding of new escalation protocols for both internal and external stakeholders, which played a pivotal role in orchestrating a successful initial deployment and ensuring meticulous preparation for the subsequent four phases.
Software
Opera Cloud
Opera 56
HotSOS
SQL (Basics)
ServiceNow
Certification
Certificate in Tourism (University of Piraeus)
Timeline
Project Management Professional Certification (In Progress)
10-2023
Project Management/System Implementation Lead
Hyatt Hotels
03.2020 - Current
Front Office Operations Lead
Andaz Hotel
05.2018 - 03.2020
Certificate in Tourism (University of Piraeus)
04-2017
Front Office Operations Manager
Sani Resort
11.2015 - 11.2017
Front Office Agent
Sani Resort
07.2014 - 11.2015
Bachelor of Science - Political Science
Aristotle University
09.2009 - 11.2013
Similar Profiles
RAHUL CHOUDHARYRAHUL CHOUDHARY
Revenue Manager at Hyatt HotelsRevenue Manager at Hyatt Hotels
Handel BernardHandel Bernard
Night Auditor / Front Desk Agent at Hyatt HotelsNight Auditor / Front Desk Agent at Hyatt Hotels
Handel BernardHandel Bernard
Night Auditor / Front Desk Agent at Hyatt HotelsNight Auditor / Front Desk Agent at Hyatt Hotels