Angela Reid
Customer Service/Sales Representative
Mount Pearl
Summary
Experienced professional dedicated to exceptional customer service, coordinating operations, and providing administrative support. Efficiently manages service dispatching, billing, and fosters positive customer relations in fast-paced environments. Demonstrates excellent multitasking ability. Proficient in Info-Sys, MS Office, and data entry, with strong communication and organizational skills.
Overview
20
20
years of professional experience
Work History
Customer Service/Sales Representative
MCI
2024.11 - Current
- Contacting members of General Motors OnStar services to renew memberships
Taxpayer Services Agent
Canada Revenue Agency
2022.10 - 2024.05
- Communicating with taxpayers and representatives both verbally and in writing, to provide information, explanation and/or clarification on CRA programs, benefits and entitlements
- Respond to inquiries or complaints and make arrangements for collecting outstanding debts and resolving compliance issues
Operations Coordinator/Service Dispatcher
Hurricane Lift Truck
2019.01 - 2022.03
- Responsible to receive/sort contractor submitted invoices to key for pay reports
- Answer customer inquiries related to billing/invoicing and equipment
- Key contractor invoices to customer accounts for billing purposes
- Setup equipment warranties for customer financing equipment/equipment rentals
Service Administrator
North Atlantic Refining Ltd
2016.02 - 2018.08
- Responsible to receive/sort contractor submitted invoices to key for pay reports
- Prepare pay reports for 18 contractors island wide
- Prepare sales commission reports for Salespersons for commercial & residential accounts
- Key contractor invoices to customer accounts for billing purposes
- Setup equipment warranties for customer financing equipment/equipment rentals
Service Dispatcher
North Atlantic Refining Ltd
2015.01 - 2016.02
- Responsible to dispatch service technicians to complete customer work orders
- Scheduling appointments
- Source Parts for customers at technicians' request
- Act as a point of liaison for customer, technicians and drivers to complete work orders to ensure customer is at home in advance of technicians/drivers arriving
Customer Service Representative/Marketing Associate
North Atlantic Petroleum Ltd
2012.04 - 2015.01
- Responsible for customer service in the Oil & Gas industry
- Assist with delivery and billing inquiries
- Establish new clients
- Provide support in the sales & marketing departments
Customer Service Representative/Technical Service Representative
Convergys Canada Ltd
2005.03 - 2012.04
- Responsible for customer and technical service in High Speed Internet and VOIP Phone support
- Provide customers with technical resolutions to everyday computer issues
- Provide billing explanations & support
- First call resolution
Education
Diploma - Graphic Communications and Design
Lawrence College
2000.01 - 2002.01
College Transfer Program - General Studies
College of the North Atlantic
1999.01 - 2000.01
Level III Diploma - undefined
Leo Burke Academy
1996.01 - 1999.01
Skills
- Customer-Centric Approach
- Effective Organizational Skills
- Clear Communication Skills
- Proficient in MS Office Suite
- Effective Team Collaboration
- Efficient Data Management
- Proficient in Prioritizing Tasks
Timeline
Customer Service/Sales Representative
MCI
2024.11 - Current
Taxpayer Services Agent
Canada Revenue Agency
2022.10 - 2024.05
Operations Coordinator/Service Dispatcher
Hurricane Lift Truck
2019.01 - 2022.03
Service Administrator
North Atlantic Refining Ltd
2016.02 - 2018.08
Service Dispatcher
North Atlantic Refining Ltd
2015.01 - 2016.02
Customer Service Representative/Marketing Associate
North Atlantic Petroleum Ltd
2012.04 - 2015.01
Customer Service Representative/Technical Service Representative
Convergys Canada Ltd
2005.03 - 2012.04
Diploma - Graphic Communications and Design
Lawrence College
2000.01 - 2002.01
College Transfer Program - General Studies
College of the North Atlantic
1999.01 - 2000.01
Level III Diploma - undefined
Leo Burke Academy
1996.01 - 1999.01