Angel Brako
Amsterdam
Summary
Energetic and ambitious young professional seeking new adventures and opportunities. Proven experience as a Business Analyst and Salesforce Consultant with a passion for data analysis and innovation. A goal-oriented individual with excellent communication skills, a strong team player, and commitment to making meaningful impact in a diverse working environment. Eager to contribute and thrive in dynamic settings while continuously learning, embracing various cultures and ready to help the team achieve company goals.
Overview
3
3
years of professional experience
Work History
Salesforce Consultant & International Associates Network (IAN) NL Lead
PwC Netherlands
07.2023 - Current
- Certifications in Salesforce Administrator, Salesforce Business Analyst and Scrum master.
- Collaborated with cross-functional teams to implement Salesforce tailored solution for clients in non-profit sector, Industry and manufacturing sector.
- Demonstrated expertise in Salesforce customization, configuration and integration in Service cloud, Experience cloud and non-profit cloud.
- As Salesforce Business Analyst, work closely with stakeholders gathering and analyzing requirement and translating them into specific Salesforce solution and thereafter implementing and configuring requirements on Salesforce cloud.
- Improved client satisfaction by providing customized Salesforce solutions tailored to their specific needs.
- Served as trusted advisor to clients, addressing concerns and offering recommendations to improve their utilization of Salesforce technologies.
- As IAN NL lead, the focus was on re-starting IAN NL. Organized event to build valuable connections with fellow colleagues across PwC Global network to learn about different cultures and working ethics. This also enables discussions on current business and market developments.
Business Analyst
Bluefield
10.2021 - 04.2023
- Developed high-quality documentation to support training efforts, helping employees fully understand Microsoft Dynamics 365.Also provided trainings for back-office users
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Stakeholder management by engaging stakeholders in th progress of the project through weekly meeting and eliciting system processes in order to conduct analysis, identify inefficiencies and proposing solution through process modeling.
- Facilitated change management initiatives, ensuring smooth transitions during organizational transformations.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
Education
Master of Science - Business Management
Northumbria University
Newcastle - Amsterdam Campus10.2023
Bachelor of Science - Aviation Management And Operations
Amsterdam University of Applied Science
Amsterdam, Netherlands07.2020
Skills
Salesforce (Service cloud, Experience cloud and non-profit cloud)
Scrum Methodology
Business & Data Analysis (SQL)
Process Automation
Report building
User Training
Problem-solving
Team Collaboration
Scrum Master
Time Management
Market research
Organizational Skills
Languages
Dutch - Fluent
English – Fluent
Timeline
Salesforce Consultant & International Associates Network (IAN) NL Lead
PwC Netherlands
07.2023 - Current
Business Analyst
Bluefield
10.2021 - 04.2023
Master of Science - Business Management
Northumbria University
Bachelor of Science - Aviation Management And Operations
Amsterdam University of Applied Science
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