Andy Ahiataku
Ghana
Summary
An accomplished Quality Control Coordinator and Microbiology Laboratory Technician at Barry Callebaut Ghana Limited, with a proven track record in enhancing product quality and customer satisfaction through expert CAPA management and fostering a culture of continuous improvement. Skilled in documentation control and cross-functional collaboration, I have significantly reduced product return rates and streamlined quality processes.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Quality Control Coordinator
Barry Callebaut Ghana Limited
05.2024 - Current
- Reviewed data from quality tests to identify trends and patterns that could indicate potential issues or areas for improvement in the manufacturing process.
- Trained new hires on quality control protocols and best practices, fostering a culture of continuous improvement.
- Enhanced product quality by implementing rigorous inspection procedures and coordinating with production teams.
- Ensured timely resolution of customer complaints by conducting thorough investigations and implementing corrective actions as necessary.
- Monitored supplier performance and provided feedback to improve product consistency, maintaining strong vendor relationships.
- Coordinated the calibration and maintenance of test equipment, guaranteeing accurate measurement results in inspections.
- Provided guidance on regulatory requirements pertaining to industry-specific guidelines, contributing to successful audits from external agencies.
- Collaborated with cross-functional teams to identify areas of improvement, leading to higher customer satisfaction rates.
- Evaluated incoming materials for conformance to specifications, reducing instances of non-compliant products entering the production line.
- Developed and maintained detailed documentation for all quality control procedures, ensuring compliance with industry standards.
- Managed internal audits to assess compliance with ISO standards, ensuring consistent adherence to quality requirements.
- Played a key role in reducing product return rates by implementing stringent quality control measures, leading to increased customer satisfaction.
- Conducted root cause analyses to identify issues and develop corrective actions, minimizing product defects.
- Streamlined quality control processes for increased efficiency and reduced waste, resulting in cost savings.
- Assisted with quality control audits.
- Inspected finished goods to verify conformance with customer specifications and company quality standards.
- Developed educational materials used to train staff on QA standards.
- Spearheaded programs to keep production processes in line with industry standards.
Quality Stream Lead
Barry Callebaut Ghana Limited
05.2016 - 05.2024
- Established clear performance expectations for the team, enabling them to focus on achieving key objectives aligned with organizational goals.
- Facilitated cross-functional collaboration to optimize end-to-end value stream performance.
- Managed change effectively within the value stream by involving stakeholders in planning and decision-making processes.
- Reduced lead times for key products by optimizing production processes and eliminating waste.
- Increased customer satisfaction with timely deliveries by improving scheduling and coordination across departments.
- Investigate customer complaint and respond to customer on the findings.
- Provide cross functional quality support in ensuring all GMP are observed to prevent contaminations
- Prepare the site for major customer and certification audits
Microbiology Laboratory Technician
Barry Callebaut Ghana Limited
08.2010 - 05.2016
- Increased lab safety by enforcing proper handling, storage, and disposal of hazardous materials.
- Managed inventory effectively through regular stock checks and prompt ordering of supplies to avoid delays in experiments or analysis.
- Collaborated with team members to troubleshoot issues and optimize lab operations for successful project completion.
- Assisted in the identification and characterization of microorganisms through advanced microscopic techniques.
- Provided comprehensive documentation of all laboratory activities, ensuring clear communication with colleagues and supervisors regarding test progress and results.
- Reduced contamination risks in cultures by working diligently with aseptic techniques during sample preparation.
- Conducted quality control measures regularly to ensure compliance with industry standards.
- Improved sample analysis turnaround time through meticulous organization of daily tasks and efficient use of resources.
- Optimized workflow within the lab through effective prioritization of assigned tasks based on project deadlines.
- Enhanced laboratory efficiency by maintaining and calibrating equipment for accurate experimental results.
- Recorded and analyzed data to produce reports of results.
- Participated in lab meetings and project presentations.
- Prepared samples for analysis by performing complex sample preparation tasks.
- Cooperated with other technicians to develop and test new protocols.
- Troubleshot and resolved equipment and process issues.
- Trained and supervised junior technicians in laboratory protocols.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Provided support and guidance to junior lab staff.
- Monitored and documented safety standards to verify compliance.
- Coordinated and managed laboratory projects and experiments.
- Interpreted laboratory results to provide technical advice to scientists.
Education
Bachelor of Science - Occupational Safety And Health Management
Open University of Malaysia
Accra, Ghana10.2020
Associate of Science - HND Science Laboratory Technology
Accra Technical University
Accra, Ghana07.2009
Skills
- CAPA Management
- Quality Metrics
- Documentation Control
- Quality Management Systems
- Calibration Procedures
- Product Inspection
- Auditing Techniques
- Internal Auditing
- Test method validation
- Documentation Management
Accomplishments
Successfully executed a project in pH fluctuations in Lagh products. This projected was geared towards stabilizing the process to eliminate variations in pH in our premium products i.e, Alkalized cocoa cake and liquor. The successful completion of the project led to savings for the company from 2017 to date.
Certification
HACCP level 3
Internal auditor
GMP
Volleyball and Tennis
I enjoy playing volleyball and tennis ball in my leisure times
Languages
English
Native language
Timeline
Quality Control Coordinator
Barry Callebaut Ghana Limited
05.2024 - Current
Quality Stream Lead
Barry Callebaut Ghana Limited
05.2016 - 05.2024
Microbiology Laboratory Technician
Barry Callebaut Ghana Limited
08.2010 - 05.2016
Bachelor of Science - Occupational Safety And Health Management
Open University of Malaysia
Associate of Science - HND Science Laboratory Technology
Accra Technical University
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