Andrew Kearney
PC Consultant I
Paradise
Summary
I am a support specialist with a variety of experience in both remote and local environments. I have worked in settings that are extremely fast paced, which have presented challenges both in the form of large scale projects as well as break/fix situations.
I try to approach every interaction with end users with a sense of professionalism and courtesy, and am overall a friendly and approachable person! I have worked both solo on projects, as well as part of a team both within my department and across other departments of a business, and understand the subtleties that are sometimes required in these situations.
I am an effective communicator, both in written form and in person. I have experience in business plans, Service Level Agreement creation, and the running of in person training sessions.
Overview
7
7
years of professional experience
Work History
PC Consultant II
Memorial University of Newfoundland
9 2021 - Current
Computer Support Specialist
Genoa Design International, Ltd.
06.2019 - 08.2021
- Responsible for day to day management of Service Desk tickets and Asset Management. (ManageEngine)
- Tickets commonly addressed include Active Directory account creation, permissions for both Active Directory and SQL Server, administration of Office 365 environment (managing and assigning licenses, creation of shared mailboxes and distribution lists, etc.), as well as a variety of hardware and software troubleshooting.
- Experience with many different types of communication software including Cisco Webex, the GoTo line of products (Webinar, Meeting) and Microsoft Teams and Teams Live Events.
- Experience with Veeam Backup system and reporting on backups.
Network Support Specialist
Quorum Information Technologies
11.2017 - 06.2019
- Responsible for day to day management of ticketing system for over 250 remote locations. (C2 Ticketing System)
- Tickets commonly addressed include Active Directory management, general remote hardware troubleshooting (printers, workstations, etc.) and software updating and troubleshooting.
- Also responsible for remotely configuring servers for new customers. Tasks included setting up of Active Directory and other server services, network configuration and software install and configuration.
Education
Diploma - Computer Systems And Networking
College of The North Atlantic
St. John's, NLSkills
Excellent customer service based attitude
Strong support skills in a help desk environment
Can work independently or in a team environment
Strong communication skills, responsible for writing business plans for changes made to software in a fast-paced business
Friendly, approachable and sociable person
Approaches all tasks with a sense of accountability and pride in work
Timeline
Computer Support Specialist
Genoa Design International, Ltd.
06.2019 - 08.2021
Network Support Specialist
Quorum Information Technologies
11.2017 - 06.2019
PC Consultant II
Memorial University of Newfoundland
9 2021 - Current
Diploma - Computer Systems And Networking
College of The North Atlantic
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