Andrew Den Dekker
Amsterdam,NH
Summary
Dynamic Solutions Architect with a proven track record at Aspect, adept at risk assessment and technical deployment. Successfully led global Workforce Management projects, enhancing operational efficiency and driving innovation. Skilled in consultancy and effective communication, delivering tailored training and solutions that optimize client outcomes and foster strong customer relationships.
Overview
26
26
years of professional experience
Work History
Solutions Architect
Aspect
Amsterdam
11.2024 - Current
- Conduct discovery workshops to understand business needs, to plan, and to prove project feasibility.
- Develop proofs of concept that validate the solution.
- Identify project risks, and present alternatives to solve the issue.
- Document client-user stories and technical constraints/requirements.
- Produce detailed component specifications, including hardware recommendations (on-premise).
- Create detailed designs for implementation.
- Liaise with product teams to drive new development and innovation.
- Provide technical support to account directors in the EMEA and APAC regions.
Career Transition
TechGrounds
Amsterdam
07.2024 - 10.2024
- Participated in TechGrounds' offering called Pathways.
- Pathways helps you discover different IT domains (such as Cyber Security, data science, web development, CRM, etc.), and understand which might be a good fit for your interests and skills.
- Hands-on experience: You get to try out various IT activities in a practical way, giving you a real taste of what working in different IT roles would be like.
System Analyst
Netflix
Amsterdam
07.2019 - 07.2024
- Calabrio (Workforce Management) roll-out across the globe for around 8,000 agents and 30 sites.
- Collaborate with technical support for bug fixes and general support issues.
- Coordinate with data engineers, and triage data integrity issues impacting users globally.
- Provide remote support to end users, both internal to Netflix and outsourced partners.
- Research and resolve data discrepancies across multi-functional teams.
- Train new hires on Calabrio (Workforce Management) and best practices.
- Work closely with outsourced partners to meet their service level targets throughout the planning cycle.
Application & Installation Consultant
Aspect
London
10.1998 - 06.2019
- Communicated effectively with project management regarding issues and needs for Workforce Management projects.
- Created and presented training workshops focused on providing individualized training within a group setting.
- Deployed Workforce Management (technical installation and business application) across multiple sites for major corporations, and assisted in developing bespoke custom apps to assist the transition from other Workforce Management competitors.
- Developed and executed one-on-one and group consultancy workshops focused on assisting multiple companies across the globe.
- Inspired and coached clients, key stakeholders, and internal team members in the utilization of Aspect Software, developing and implementing both onsite (bespoke) and classroom-style training formats.
- Triage with support and development to provide the best possible solution for customers.
Education
Bachelor of Arts - English & Education
University of Wolverhampton
WolverhamptonEnglish & Education - Teaching
Hogeschool Holland
AmsterdamSkills
- Consultancy
- Communication Skills
- Functional requirements
- Project Management
- Technical Deployment
- Training
- Cloud architecture
- Data integration
- Solution optimization
- Requirements gathering
- System analysis
- User training
- Collaboration skills
- Problem solving
- Innovation management
References
References available upon request
Languages
- Dutch
- English
Affiliations
- Being a Proud Dad
- Tennis
- Swimming
- Cycling
Timeline
Solutions Architect
Aspect
11.2024 - Current
Career Transition
TechGrounds
07.2024 - 10.2024
System Analyst
Netflix
07.2019 - 07.2024
Application & Installation Consultant
Aspect
10.1998 - 06.2019
Bachelor of Arts - English & Education
University of Wolverhampton
English & Education - Teaching
Hogeschool Holland
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