Andra Casiana Dragomir

-Managing front desk operations for a 256-room hotel, providing professional and personalized service to both national and international guests

-Handling check-ins, check-outs, reservations, and guest inquiries efficiently using advances hotel management skills

-Coordinating closely with housekeeping, maintenance, kitchen and management teams to ensure smooth daily operations

-Resolving guest concerns and special requests promptly and with care, maintaining high standards of costumer satisfaction

-Processing payments accurately, managing cash and electronic transactions

-Assisting with transportation bookings, local recommendations, and special arrangements

-Maintaining a polished, welcoming reception area and representing the hotel with professionalism and warmth

-Adapting to high guest volumes and fast-paced shifts, while consistently delivering calm and attentive service

-Welcomed and assisted national and international guests in a multicultural environment, providing friendly and efficient front desk service

-Managed check-ins, check-outs, and reservations using booking systems with efficiency

-Provided local information and travel tips, enhancing guest experience and satisfaction

-Handled guest requests and complains professionally, ensuring effective resolution

-Collaborated with housekeeping and maintenance staff to meet guests needs and uphold hotel standards

-Adapted quickly to a fast-paced, culturally diverse workplace, demonstrating flexibility and strong communication skills

-Warmly greeted guests upon arrival to create welcoming atmosphere.

-Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.

-Managed multiple tables during high-traffic summer seasons, maintaining efficiency and a friendly attitude under pressure

-Coordinated closely with kitchen staff to ensure timely and accurate order delivery

-Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.

-Discussed menu items and dietary concerns, noted special requests and suggested additional items to meet upsell goals.

-Maintained cleanliness of tables, workstations, and public dining areas in line with hygiene standards

-Provided consistent long-term care for a child starting at 2.5 year-old, supporting healthy development through early childhood

-Developed age-appropriate activities to stimulate creativity, motor skills, and early learning

-Maintained a stable routine, including meals, naps, hygiene, outdoor play, and quiet time

-Built a strong emotional bond with the child while encouraging independence and self-expression

-Ensured safety at all times, both indoors and outdoors, with constant supervision and guidance

-Communicated closely with parents to align on developmental goals, behaviors, and daily updates

-Assisted in potty training and taught basic hygiene habits in a patient and supportive manner

- Promoted humanitarian campaigns through direct outreach and face-to-face engagement

-Communicated complex causes in a clear, empathetic, and persuasive manner

-Build trust quickly with diverse audiences to encourage donations and support

-Met fundraising targets while maintaining ethical standards

-Handled objections and maintained a positive attitude under pressure

-Recorded supporter information accurately and managed donor database

-Represented the organization professionally, reflecting its values and mission

- Provided full-time care for 2 girls age 7&8, supporting emotional, physical, and cognitive development

-Created and maintained a consistent daily routine including meals, hygiene, playtime, learning activities and bedtime

-Organized creative and educational activities adapted to the kids' age and personality

-Handled light housekeeping related to the kids, including laundry, meal prep, and tidying kids areas.

-Communicated regularly with parents to provide updates and maintain consistency in care

-Developed a close and trusting bond with the kids, providing a safe and nurturing environment

- Delivered friendly, efficient table service in a fast-paced environment

- Took accurate orders and coordinated effectively with kitchen staff

-Managed multiple tables, ensuring timely food delivery and guest satisfaction

-Maintained cleanliness and upheld hygiene standards

-Resolved costumer concerns calmly and professionally

-Promoted specials and upsold menu items to boost sales