Anastasia Lionetti

• Conducted regular meetings with staff to discuss performance and address any issues.
• Ensured exceptional customer service, addressing and resolving issues promptly to maintain guest satisfaction.
• Oversaw daily operations to ensure the smooth functioning of front-of-house and back-of-house activities.
• Organized and facilitated training sessions on customer service, food safety, and restaurant procedures.

• Managed reservations, guest check-ins, and VIP clientele relations.
• Organized special events and group bookings.
• Handled confidential guest information with discretion and professionalism.
• Provided personalized service to enhance guest satisfaction and retention.

• Input and manage reservations for group and private tours.
• Coordinate with tour guides, drivers, and partners to ensure availability and timing.
• Email and phone communication with partners (e.g. hotels, transport companies, museums) .

(Promoted from Inventory Associate to Warehouse Supervisor)

• Enhanced warehouse efficiency by implementing inventory control systems and procedures.
• Supervised and coordinated a diverse team from various cultural backgrounds, ensuring smooth communication and fostering a collaborative work environment.
• Contributed to a safer work environment by maintaining clean and organized warehouse spaces.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Assisted with planning office events and meetings for smooth execution.
• Resolved customer problems and complaints.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.