Anastacia Njeri Kamau
Jinan
Summary
Accomplished professional with a proven track record at Joyoung Company, adept in complex problem-solving and customer service. Leveraged skills in program oversight and conflict resolution to enhance operational efficiency and client satisfaction. Demonstrated ability in visual merchandising, contributing to significant project success. Excelled in fostering student language development as a Chinese Teacher, showcasing a blend of hard and soft skills.
Overview
7
7
years of professional experience
Work History
Sales Assistant, Chinese Translator, Administrator
Joyoung Company
02.2020 - 07.2023
- Edited and proofread other team members' translations.
- Interpreted spoken and written languages other than English and vice versa.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Proofread, edited and improved documents of different sizes.
- Assisted foreign language-speaking clients with inquiries.
- Interpreted conversations between foreign language-speaking clients and others.
- Attended training programs to improve professional knowledge and interpretation skills.
- Collected, arranged, and input information into database system.
- Frequently inspected production area to verify proper equipment operation.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Collected, validated, and distributed information to employees.
- Entered and maintained departmental records in company database.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Fielded customer questions to share information about products, availability, and pricing.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Composed routine correspondence and prepared reports or replies to requests for information within areas of responsibility.
- Researched new clients for sales team, inputting contact information into Salesforce.
- Communicated orders to vendors, scheduling carriers for pickup if needed.
- Established rapport with customers using active listening and interpersonal skills.
- Collaborated with sales and marketing teams to establish accurate representation of products marketed to customers.
- Entered, coded and processed vendor invoices and helped track expenses for capitalizations.
Administrator
Great Tang Company
02.2018 - 01.2020
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Drove marketing initiatives to increase brand recognition, facilitate promotion and boost revenue.
- Targeted new customers to grow geographic reach and increase revenue.
- Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Generated reports to suggest corrective actions and process improvements.
- Maintained message content, tone, and emotion as closely as possible.
- Collected, validated, and distributed information to employees.
- Coordinated with human resources department to handle payroll and personnel databases.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Evaluated customer needs and feedback to drive product and service improvements.
Chinese Teacher
Little Lights Kindergaten
07.2016 - 08.2017
- Observed and evaluated student academic and social progress by submitting grades and report cards according to established school procedures.
- Provided essential learning support to aid student Chinese language development.
- Maintained work hours and attendance necessary to provide instruction to students.
- Motivated students to develop competency in speaking, reading and writing Chinese by hosting cultural activities.
Education
No Degree - Chinese Language
Shandong Normal University
Jinan, China07.2024
BBA - Business Administration
Kenyatta University
Nairobi, Kenya07.2017
Skills
- Display building
- Complex Problem-Solving
- Processing payments
- Visual Merchandising
- Product Merchandising
- Goal-Oriented
- Stock management
- Cash Handling
- Customer Needs Assessment
- Sales expertise
- Customer Service
- Program Oversight
- Schedule Coordination
- Project Coordination
- Conflict resolution techniques
- Lesson Planning
- Student assessment
- Group facilitation
Volleyball, Walk, Dance, Sing, Read
Anastacia Njeri Kamau is an energetic and well-rounded individual who enjoys a variety of activities that keep both the mind and body active. Passionate about volleyball, she spend[s] time on the court staying fit and enjoying the teamwork involved in the sport. She also loves walking, which allows her to unwind and stay connected with nature. In addition to physical activities, Anastacia has a creative side, expressed through dancing and singing. She finds joy in music and movement, using them as outlets for self-expression. Reading is another hobby she cherishes, as it offers her a chance to explore new ideas, cultures, and stories, contributing to her continuous personal growth.
Timeline
Sales Assistant, Chinese Translator, Administrator
Joyoung Company
02.2020 - 07.2023
Administrator
Great Tang Company
02.2018 - 01.2020
Chinese Teacher
Little Lights Kindergaten
07.2016 - 08.2017
No Degree - Chinese Language
Shandong Normal University
BBA - Business Administration
Kenyatta University
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