ANANTHANARAYANAN SELVAM

• Setting up Vision & Goals aligned to customer business objectives, Epics/Enhancements/User Stories were identified aligned to these goals driven to closure with an effective (PI Planning - Program Increment Planning) with customer-TCS teams
• Program Increment Planning executed during 2023-2024 (1) Unified Observability - ELK Monitoring with RADAR views, (2) Risk Mitigation - Role Entitlements, restricting excess privileges, SAV roles for Saviynt IGA, Root Credentials replaced with NPA and vaulted to CyberArk CP, Effective usage of Git Code repository, (3) Process/Service Improvements - Daily System performance summary, Weekly score cards, Problem 360, Transition To Support (TTS), Maintenance Calender, (4) Vulnerability Posture & remediation Turn Around Time, (5) Resilience - DB/Table level backup, DR testing, etc.
• Results of PI planning 2023-2024 , 92% outage reduction, 2K incident reduction, 90% password reset incident reduction at Help Desk with acc un-blocker tool, 50+ proactive p1/p2 RADAR alerts monitored, ZERO cert related outages, DB purge ISVG response time reduction 6 min to 30 sec, 45% DB load reduction, etc.
• Conducted technical workshops and education sessions for customers and internal TCS teams (Security Hr. session, Architecture Overview, Leveraging Gen AI Solutions for Cyber, Gen AI risks, etc.)
• Foster Talent, as part of talent transformation program, 100% CyberArk Defender Certified & 50% CyberArk Sentry certified, 100% team with Saviynt L100/200 certified, 50% team with MS Entra ID certified for Azure access management skills, mentorship connects and community of practices were been established
• Innovativeness/Initiatives, Gen AI Use case - Role Based Access Control, Ops / Dev to Dev+Ops approach for CyberArk, Central Deployment Model, Factory Pattern Deployments with CI-CD, Program Increment Planning, Holiday Season Planning (Christmas/New Year & Easter)
• Governance, Strategic connects (QBR & Focus 2.0 with VP and CISO, Operational connects (Daily/Weekly/Monthly connects with team, SDM & Managers)

Leading Security Function for TCS – M&S relationship with team of “Security Deployment Leads” across portfolios, (2600+ TCS associates across India, the UK, and Ireland)

• Governance, Risk, and Compliance led by me, (Monthly connects with delivery partners) to review their portfolio security posture, Focus is to ensure compliance & critical risks within Product/Services, (Quarterly connects with Delivery Heads) to review their relationship level security posture with the Security Functions Lead, (Monthly Leadership strategic level connects) with senior leadership team (managing partner, client partner, Delivery head, portfolio delivery owners, HR, and other stakeholders
• Enterprise Risk Management (role as Risk Officer), Quarterly Governance with Enterprise Risk Posture with Bow-Tie analysis, focusing on risks at strategic, operational, financial, compliance, and catastrophic in nature
• Problems Handled/Fixed, Improving TCS associates’ phishing awareness, Regulate new hire security induction program, and Standardizing On/Offboarding procedure

Leading a 9-member Service Management Office team, capabilities widespread into Major Incident Management, Service Design, ITIL Process, ServiceNow reporting, and analytics.

• Day In a life - SMO, Daily standup, Heartbeat meeting with all suppliers and stakeholders, Major Incident Management (MIM) leading MI towards recovery, Service Design deliverables (Design, Dry Run, etc.), o Indirect Supplier Management MOBOs (Managing on Behalf of customer) with OLA’s.
• SMO Transformation Journey, Align team to SMO vision/mission “create nimble IT processes” focus on the value delivery, 24*7 - MS Teams VCC (Virtual Command Center), MVPs - Integration of ServiceNow & MS Teams with Integration hub/webhook, ServiceNow SPOTLIGHT implementation, Virtually Driven holiday season focusing on tech stability
• Results, 52% reduction in Outage MTTR in 2020 compared to 2018, and RCA turnaround time was reduced from 22 days (2018) to 4 days (2020), 157 outages were handled effectively in 2020, a 22% reduction in Major Outages in 2020 compared to 2019
• Audit SOC 2 Type 2, SOC 2 engagement level annual external audit with KPMG, Aligning TSP common criteria “Security” with illustrative customer controls, ZERO Qualified opinion for (2019, 2020)

• Supervised operations of 24-hour customer service desk staffed by 20 team members for Infrastructure and Application support offered to Sony Pictures Entertainment
• Part of process leadership team, dealing with 5+ members incident manager team offered Major Incident Management support
• Maintained proper staffing levels to guarantee timely and accurate deliveries

• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Configuring / troubleshooting Wired/Wireless/VOIP routers with LAN-LAN, LAN-WAN, VPN, print Server, Access Points, Gaming Adapters, Internet Video Cameras, and Range Expander
• With highest issue resolution and customer satisfaction, was awarded the Star Employee