Summary

Overview

Work History

Education

Skills

Languages

Timeline

Ana Maria Rizea

Amsterdam

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

8

8

years of professional experience

Work History

Call-center-operator

Concentrix

Amsterdam

11.2022 - Current

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Assisted customers by answering questions and responding to inquiries.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Maintained user account data by initiating account access and establishing in database.
Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
Responded to customer calls and emails to answer questions about products and services.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Received multiple positive reviews acknowledging dedication to excellent customer service.
Automated processes to manage remote network.

Front Desk Receptionist

Frisco Inn

Amsterdam

08.2018 - 07.2022

Welcomed each new arrival pleasantly and confirmed reservations and identification.
Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Collected room deposits, fees and payments.
Resolved service-related problems and documented actions in system.

Bartender

Route 66

Amsterdam

04.2015 - 07.2018

Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Designed special drink and cocktail menu items for seasonal offerings.
Set up glassware, liquor and other necessary supplies for special events.
Recruited and trained new bartenders and barbacks to help maintain talented team.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Built relationships with vendors to manage orders and negotiate costs.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.

Education

Hischool Diploma -

Liceul Latcu Voda, Siret, Romania

06.2001

Skills

Customer Service
Valid Driver's License
Teamwork and Collaboration

Analytical Thinking
Issue Resolution

Languages

English

Bilingual or Proficient (C2)

Italian

Bilingual or Proficient (C2)

Romanian

Bilingual or Proficient (C2)

Timeline

Call-center-operator - Concentrix

11.2022 - Current

Front Desk Receptionist - Frisco Inn

08.2018 - 07.2022

Bartender - Route 66

04.2015 - 07.2018

Liceul Latcu Voda - Hischool Diploma,