Ana Cristina Pita

Service Experience Design:

- Lead the design and setup of better partner experiences for finance topics.
- Create and test new ways of doing things and new tools.
- Make real, measurable improvements on partner experience inbound.

Innovation and Testing:

- Anticipate and proactively develop processes for new incoming finance inbound by staying informed about innovations, challenges, bugs and changes.

- Standardize global processes while carefully considering market-specific details, and conduct testing to ensure efficiency.

Data Analysis:

- Identify, analyze, and interpret trends in data sets, providing comprehensive reports and visualizing data for actionable insights.

- Leverage data to drive strategic decision-making and continuous improvement initiatives.

- Create visually compelling slides to effectively communicate key metrics, trends, and performance indicators.

Stakeholder Management:

- Be a contact person for internal teams, including Credit Control, Finance Opex, Payments, and the vendor / outsourcing team.

- Maintain strong internal relationships, driving quality service delivery, consistent performance, and continuous improvements.

- Conduct regular stand-up meetings for a team of over 40 people within the vendor / outsourcing partner, ensuring effective communication, addressing challenges promptly, and fostering a collaborative working environment.

- Building and maintaining strong relationships with customers, sales teams, and internal stakeholders to ensure effective collaboration and timely resolution of credit-related issues

- Generating regular reports on accounts receivable status, aging analysis, and key credit control metrics, providing insights and recommendations to management for improved cash flow

- Identifying areas for process optimization and implementing efficiency measures to streamline credit control procedures

- Providing guidance and support to the credit control staff, overseeing their work, and assisting in their professional development

- Entrusted with the responsibility of supporting the team leader and acting as a backup during their absence

- Drive progress through simple and targeted action plans.

- Implement short term loops of progress and tackle the issues one by one at a high pace.

- Collect Open Invoices from Accommodation Partners.

- Provide scalable solutions on effective collections.

- Cross functional Communication with internal and external stakeholders.

- Increase growth of company through improving cycle times like DSO, Cash allocation and Delivery of invoices.

- Managed key customer accounts with a focus on collections and risk management, consistently exceeding cash collection targets while reducing past due amounts and minimizing bad debt exposure through LEAN processes.

- Regularly interacted with senior management on cross-functional issues and supported process improvements. Responsibilities included analyzing delinquent accounts, contacting clients for payments, resolving disputes, reconciling accounts, and preparing proposals for agency placements and write-offs.

- Ensured transparency in risk portfolios and highlighted instances where credit exposures exceeded risk appetites

- Managed supply planning for national and international goods and services, optimizing processes and costs.

- Maintained support models, participated in supplier negotiations, and developed manufacturing process models.

- Involved in supplier development, import processes, and closing framework agreements. Contributed to new product development and cost optimization while ensuring strong supplier relationships for supply chain efficiency.