ANA CAMPOS
Bedum,GR
Summary
Motivated customer service/retail professional with success implementing tools and provide support to ensure consistency; defining customer service principles. Hard-working, accustomed to working in a challenging and fast-paced environment.
Overview
18
18
years of professional experience
Work History
Research Analyst
Amsterdam UMC - Locatie AMC
09.2021 - Current
- Prepared detailed reports summarizing research findings and recommendations for further action.
- Conducted in-depth qualitative and quantitative research to identify trends and generate insights.
- Collaborated with cross-functional teams to generate relevant insights from diverse datasets.
- Streamlined internal workflows by automating data collection, analysis, and reporting tasks.
Census Researcher
IBGE
06.2014 - 07.2016
- Company Overview: Working for a public company creating a database and detected tax irregularities
- Working for a public company creating a database and detected tax irregularities
- Working for a public company creating a database and detected tax irregularities
Customer Service
Atento S/A
01.2011 - 12.2012
- Providing information about products and services
- Solving problems with products and product deliver
Customer Service Representant
Contax S. A
08.2007 - 12.2010
- Providing information about products and services
- Solving the client's problems with products and arranging technical visits
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
Education
Bachelor of Science -
State of University of Rio De Janeiro
Rio De Janeiro, Brazil12.2013
Skills
- Technical Skills
- Proficiency in MS Office and Excel
- Experience handling Order management (OM) and customer service
- Ability to track KPIs and follow necessary steps for departmental alignment
- Experience managing Dispute resolution and order-related issues Language & Communication Skills
- Fluent in English
- Fluent in Portuguese
- Proficiency in Dutch
- Strong Written and verbal communication skills
- Ability to build and maintain Strong customer relationships
- Excellent Customer service and customer-centric approach Problem-Solving & Analytical Skills
- Strong Analytical and organizational skills for dispute management
- Detail-oriented with a structured approach to Problem-solving Collaboration & Interpersonal Skills
- Ability to work with Internal teams
- High sense of Accountability and urgency in task execution
- Strong Team collaboration and active participation in onboarding new colleagues or projects
Personal Information
- Date of Birth: 07/15/86
- Nationality: Brazilian
Hobbies and Interests
- Exploring distant lands
- Getting lost in a good book
- Feeling the music
Visa Situation
Unrestricted work permission in The Netherlands
Timeline
Research Analyst
Amsterdam UMC - Locatie AMC
09.2021 - Current
Census Researcher
IBGE
06.2014 - 07.2016
Customer Service
Atento S/A
01.2011 - 12.2012
Customer Service Representant
Contax S. A
08.2007 - 12.2010
Bachelor of Science -
State of University of Rio De Janeiro
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