Amir Gantaoui
Profielschets
Senior IT and eCommerce Consultant with over 25 years of experience within DHL Express, delivering innovative technology solutions that support digital transformation, logistics operations, and customer integration. Experienced in managing system implementations, business process optimisation, eCommerce platforms, and enterprise application support across local, regional, and global environments.
A trusted advisor with a strong ability to bridge business and IT, manage stakeholders, and lead projects from concept through implementation. Recognised for driving continuous improvement, enhancing customer experiences, and delivering measurable business results through technology-enabled solutions.
Overzicht
1
1
Certificaat
18
18
jaar hoger onderwijs
15
15
jaar werkervaring
Werkervaring
Digital Solutions Expert / Customer Facing IT
DHL Express International BV
Schiphol
2014.06 - Current
- Led end-to-end implementation of eCommerce and customer integration solutions across local, regional, and global DHL Express environments.
- Advised customers on digital transformation strategies, system integrations, and shipping technology solutions.
- Managed stakeholder relationships across business, IT, vendors, and customer organisations to ensure successful project delivery.
- Translated business requirements into scalable technology solutions that improved operational efficiency and customer experience.
- Coordinated change and release activities with Global IT Services (ITS) to maintain service quality and drive continuous improvement.
- Delivered technical consultancy, troubleshooting, and integration support for DHL electronic shipping platforms and APIs.
- Planned and managed multiple projects simultaneously, ensuring delivery within scope, timeline, and business expectations.
- Provided user training, knowledge transfer, and post-implementation support to maximise adoption and customer satisfaction.
e-Commerce Field Support Specialist IT
DHL Express Benelux
Amersfoort
2006.06 - 2014.06
- Managed and configured DHL eCommerce and electronic shipping solutions to ensure optimal performance and service availability.
- Provided training and support to DHL customers on the effective use of DHL shipping applications and digital solutions.
- Ensured service stability and continuity through proactive monitoring, issue resolution, and process improvements.
- Conducted User Acceptance Testing (UAT) to validate system functionality, business requirements, and solution readiness prior to deployment.
Lead Courier / Assistant Operation Supervisor
DHL Express SVC Rotterdam-North
Rotterdam
2003.06 - 2006.06
- Led and supervised a team of drivers, ensuring high performance, productivity, and service quality.
- Provided daily operational support and guidance to drivers to ensure efficient pickup and delivery activities.
- Ensured compliance with company procedures, operational guidelines, and health & safety regulations.
- Monitored service performance and proactively addressed operational issues to maintain service excellence.
- Acted as the primary point of contact between drivers, management, and operational stakeholders.
- Contributed to continuous improvement initiatives aimed at enhancing operational efficiency and customer satisfaction.
Hardware Designer / Field Service Manager
Lucent Technologies / Avaya Soft Bell labs
Gouda
1999.01 - 2003.01
- Installed, maintained, and upgraded Lucent Avaya telecommunications hardware and systems at customer locations.
- Diagnosed and resolved hardware-related issues to ensure system reliability and optimal performance.
- Coordinated technical solutions with customers, suppliers, and internal stakeholders, ensuring implementation according to agreed timelines and specifications.
- Delivered high-quality technical support while maintaining strong customer relationships and service excellence.
Opleidingen
Technical Education - Paris
EFREI - Ecole Française d'Electronique et d'Informatique
Paris 1998.01 - 1999.01
Technical Education - Gouda
Crabeth College
Gouda 1993.07 - 1998.07
General Secondary Education - Gouda
Gouda 1989.07 - 1993.07
General Secondary Education - Meknes-Ma
Meknes-Ma 1981.07 - 1989.07
Vaardigheden
- Technical Consulting
- Customer Focus
- Project Coordination
- System Integration
- Stakeholder Management
- Change & Release Management
- Problem Solving
Certificering
- ITIL (Information Technology Infrastructure Library)
- SQL Enterprise Management Specialist
- Communicative training (Effective communication, Presentation skills)
- CIM1-CIM2 Certified International Manager
- First choice champion Master Bronze
Languages
Dutch
Bijna eerstetaalniveau
Arabic
Bijna eerstetaalniveau
English
Vergevorderd
French
Vergevorderd
German
Gevorderd
Hobby's
- Motor ride
- Traveling
- Surfing
- Technology and Digital Innovation
Prestaties
- Successfully supported and optimized solutions used by thousands of customers.
- Built and maintained an extensive network across DHL, fostering collaboration, accelerating decision-making, and supporting the successful delivery of business and IT initiatives.
Tijdlijn
Digital Solutions Expert / Customer Facing IT
DHL Express International BV
2014.06 - Current
e-Commerce Field Support Specialist IT
DHL Express Benelux
2006.06 - 2014.06
Lead Courier / Assistant Operation Supervisor
DHL Express SVC Rotterdam-North
2003.06 - 2006.06
Hardware Designer / Field Service Manager
Lucent Technologies / Avaya Soft Bell labs
1999.01 - 2003.01
Technical Education - Paris
EFREI - Ecole Française d'Electronique et d'Informatique
1998.01 - 1999.01
Technical Education - Gouda
Crabeth College
1993.07 - 1998.07
General Secondary Education - Gouda
1989.07 - 1993.07
General Secondary Education - Meknes-Ma
1981.07 - 1989.07
Award & Recognition
- Nominated for Employee of the Year (2017) in recognition of outstanding performance, commitment, and contribution to business success.