Amine Mohamed Abes
Amsterdam
Summary
I bring a strong background in customer service, complemented by my experience in the hotel industry, which enables me to enhance CRM processes, resolve client issues quickly, and foster positive customer experiences. As I transition into Salesforce Administration, I am enthusiastic about leveraging my skills to drive business success and improve data management.
Overview
11
11
years of professional experience
Work History
Assistant Front Office Manager
Catalonia Hotels & Resorts
04.2023 - Current
- Prepared detailed reports on occupancy rates, average room rates, and revenue generation.
- Oversaw booking reservations via telephone, email, and in-person, maximizing occupancy rates.
- Assisted in the recruitment process for front office staff, ensuring a strong team of well-trained employees.
Assistant Front Office Manager
Catalonia Hotels & Resorts
04.2023 - Current
- Prepared detailed reports on occupancy rates, average room rates, and revenue generation.
- Oversaw booking reservations via telephone, email, and in-person, maximizing occupancy rates.
Sales assistant
Zara
01.2022 - 12.2023
- A critical role in providing exceptional customer service, ensuring that customers have an enjoyable shopping experience, and helping the store achieve its sales targets.
Sales associates
Exentral
01.2020 - 12.2022
- Customer Interaction: Answering questions about products, prices, and promotions, guiding customers through the online purchasing process, and resolving any issues they may encounter.
Internship Trainer
Cosider Groupe
01.2014 - 12.2014
- Help with drafting and designing using software like AutoCAD or Civil 3D, and learn how to create detailed drawings and blueprints.
- Analyze project data, including materials testing results, structural loads, and environmental impact assessments.
Education
IT
Blue Road Academy
2024
Bachelor of Science - Civil Engineering
USTHB
2019
Languages
English
Advanced
C1
Arabic
Advanced
C1
French
Advanced
C1
Russian
Intermediate
B1
Dutch
Elementary
A2
Timeline
Assistant Front Office Manager
Catalonia Hotels & Resorts
04.2023 - Current
Assistant Front Office Manager
Catalonia Hotels & Resorts
04.2023 - Current
Sales assistant
Zara
01.2022 - 12.2023
Sales associates
Exentral
01.2020 - 12.2022
Internship Trainer
Cosider Groupe
01.2014 - 12.2014
IT
Blue Road Academy
Bachelor of Science - Civil Engineering
USTHB
Similar Profiles
Juan Diego Lozano MartínJuan Diego Lozano Martín
Front Desk Receptionist at Catalonia Hotels & ResortsFront Desk Receptionist at Catalonia Hotels & Resorts
LAURA OSORESLAURA OSORES
Groups & Events Sales Manager at MELIA HOTELS INTERNATIONAL - Melia ViennaGroups & Events Sales Manager at MELIA HOTELS INTERNATIONAL - Melia Vienna
RAMON DE CASTRORAMON DE CASTRO
Assistant Front Desk Manager at Melia Hotels InternationalAssistant Front Desk Manager at Melia Hotels International
Luke HuijsenLuke Huijsen
Audit Assistant at Baker TillyAudit Assistant at Baker Tilly
ALEC EKKERALEC EKKER
AutoCAD Technician at Spectrum WestAutoCAD Technician at Spectrum West