Amie MacLachlan
Wokingham,Berkshire
Summary
I am a driven third-year Psychology student at Cardiff University with a strong passion for people. Five years of experience in customer-facing roles, both in work and volunteering, has developed my enjoyment of engaging with people in a fast-paced environment, contributing to a positive customer experience, and being part of a lively team atmosphere.
Overview
7
7
years of professional experience
Work History
Clinical Placment
Rhmney Integrated Health and Social Care
Caerphilly , Wales
10.2025 - Current
- Executed independent research projects and presented findings to the wider team.
- Collaborated with coworkers on formulation development for innovative solutions.
- Utilised technological tools (Excel, SPSS, Canva) to create impactful data-driven presentations.
- Engaged in interdisciplinary meetings to discuss complex cases and provide unique insights.
Box Waiter
Sodexo Agency
10.2021 - Current
- Develop interpersonal skills in building quick rapport with a wide range of clientele.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Adept at keeping a calm, professional manner when faced with criticism, while resolving conflict calmly.
Mental Health Internship
Think Pacific
07.2025 - 08.2025
- I contributed to community-led development initiatives, worked alongside local partners, and completed 160 hours of international work-related experience in the mental health.
- Developed my global citizenship and cultural intelligence.
- Collaborated with management and team members on end-to-end project needs, organising materials, facilitating communication and proofreading work.
- Planned and carried out my own project initiatives
Call Centre and Admin
Nutriment Raw
07.2023 - 09.2023
- Achieved service time and quality targets.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
Retails Assistant
Primark
03.2022 - 08.2022
- Greeted customers upon entry, offering assistance and guidance to enhance shopping experience.
- Processed transactions efficiently at the till, including sales, refunds, and exchanges.
Paper round
McColl’s
04.2019 - 08.2021
Education
BSc - Psychology
Cardiff University
Cardiff2027
A Levels - Psychology A, Maths A, History B
Farnborough Sixth Form College
Farnborough01.2023
GCSEs - 11 x A* - B, including Math’s, English and Science
The Holt School
Wokingham01.2021
Skills
- Manage a box of up to 26 customers
- Interpersonal communication
- Conflict resolution
- Customer service
- Cultural intelligence
- Data analysis
- Time management
- Adaptability
- Research analysis
- Data presentation
References
Available upon request.
https://www.linkedin.com/in/amie-maclachlan-5a0ba3350/
Timeline
Clinical Placment
Rhmney Integrated Health and Social Care
10.2025 - Current
Mental Health Internship
Think Pacific
07.2025 - 08.2025
Call Centre and Admin
Nutriment Raw
07.2023 - 09.2023
Retails Assistant
Primark
03.2022 - 08.2022
Box Waiter
Sodexo Agency
10.2021 - Current
Paper round
McColl’s
04.2019 - 08.2021
BSc - Psychology
Cardiff University
A Levels - Psychology A, Maths A, History B
Farnborough Sixth Form College
GCSEs - 11 x A* - B, including Math’s, English and Science
The Holt School