Amelia Quentin-Hicks
Norwich,UK
Summary
Motivated banking professional possessing strong commitment to quality customer service coupled with superb communication skills. Builds customer loyalty by expertly resolving problems and quickly processing transactions. An employee with superior attention to detail and high ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
Work History
Money Confidence Expert
TSB
Norwich
06.2024 - Current
- Built and strengthened customer relationships through positive communication and rapport building.
- Took care to verify transactions and maintain security protocols, protecting institution from avoidable losses.
- Completed accurate, high-volume money counts via both manual and machine-driven approaches.
- Suggested additional products and services matching customer needs.
Customer Assistant
Morrisons
Wymondham
02.2024 - 06.2024
- Greeted customers entering store and responded promptly to customer needs.
- Helped meet business needs by working extra shifts.
- Helped customers make product and service selections among range of options.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Took interest in customers' needs and concerns to provide thoughtful advice and product recommendations.
Education
BA Politics and International Relations - Politics
Liverpool Hope University
Liverpool 10.2020 - 06.2024
A-Levels -
University Technical College Norfolk
Norwich 09.2018 - 03.2020
Skills
- Public Relations
- Social media marketing
- Financial transactions
- Customer service support
- Customer relationship development
- Commercial relationship management
Accomplishments
- Completed work experience within a Norse Care dementia unit
- Qualification in Diplomatic Services
Languages
English
Native
French
Upper intermediate (B2)
Spanish
Elementary (A2)
Affiliations
- Baking
- Cooking
- Reading
- Running
References
References available upon request.
Timeline
Money Confidence Expert
TSB
06.2024 - Current
Customer Assistant
Morrisons
02.2024 - 06.2024
BA Politics and International Relations - Politics
Liverpool Hope University
10.2020 - 06.2024
A-Levels -
University Technical College Norfolk
09.2018 - 03.2020
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