Ambra Buonomo
HR
Amsterdam
Summary
I started my career at Tridge as a Customer Success Manager and Finance Specialist, mostly handling credit collection for sales-related operations in the Italian market.
As HR Manager for Tridge, I am responsible for attracting, motivating, and retaining qualified talent. I oversee all aspects of Human Resources practices and processes for the global staff and support business needs to ensure the proper implementation of company strategy and objectives. The goal is to promote corporate values and enable business success through Human Resources management which includes: - HR Business Partner - Supporting all Tridge's global employees - Hiring and onboarding new hires - Engagement and Retention - Performance Management - Training and Development - Benefits - Reporting
Overview
20
20
years of professional experience
Work History
Sr. HR Manager & Recruiter
Tridge
02.2019 - Current
- Leading data and media company in agro-food
- Work closely with management and employees to improve work relationships, build morale and increase productivity and retention
- Lead and organize employee lifecycle process including, onboarding, off-boarding, employee changes, leave, compliance, reimbursement, and budgets
- Serve as front-line advisor for employee inquiries
- Managing the full-cycle recruitment process for mid-to senior-level positions
- Structure and organized quarterly meetings with global staff, customizing meeting topics according to the needs of teams
- Share reports with the Executives and finds solutions
- Identifies training needs for business units and individual executive coaching needs
- Consult with the unit managers, on a weekly basis, providing HR guidance when appropriate
- Play a key role in developing and executing internal communications programs
- Manage and resolve complex employee relations issues
- Conduct effective, thorough, and objective investigation
- Work closely with (and influence as needed) the Talent Acquisition Lead and Senior Reward & People Operations Manager to ensure that approaches to recruitment and reward are aligned with the culture/values.
Customer Success Manager
Booking.com
01.2015 - 01.2019
- Online Reservation Company
- Educate Partners and foster a positive relationship on a monthly basis
- Responsible for creating policies and procedures that optimize the customer
- Work closely and communicate with stakeholders (mainly Sr
- PO, PO, Developers, Sales and Marketing) providing consistent feedback, in order to leverage product expertise and user experience
- Manage multiple projects simultaneously to better understand partners' needs, helping drive engagement to partners and internal teams
- Gather partner feedback about our products and prioritize feature requests for the Product Team to ensure that we are constantly evolving to meet partner needs.
Sr. Account Manager
Easytobook.com
02.2010 - 11.2014
- Online Reservation Company
- Manage and motivate a team of Junior Account Managers Hotels
- Oversee day-to-day operation
- Monitor team performance and report on metric
- Recognize high performance and reward accomplishment
- Use tools to analyze hotel/city performance and to prioritize actions
- Acquire new hotel partners and visit our important hotels and chain
- Use tools to analyze hotel/city performance and to prioritize actions
- Liaise with the Marketing Department to produce reactive outbound campaigns
- Organize and coordinate Tourist Trade Fair visits and workshops.
Sales and Project Coordinator
Delta Travel Amsterdam
07.2007 - 01.2010
- Destination Management Company (DMC)
- Setting clear objectives and targets for events, alongside plans for how to meet these
- Carrying out administrative duties such as booking hotels for those working on events and producing spreadsheets
- Helping to promote events and liaising with clients
- Gathering feedback and data after an event (eg on attendance or sign-ups to your employer's website) and using it to inform decisions/future plans
- Coming up with new and innovative ideas - both for events and event promotion
- Working within a budget for events and managing to spend accordingly
- Problem-solving and hosting during an event.
Account Receivable - Finance Department
Canon EMEA
05.2006 - 07.2007
- Multinational corporation specializing in optical products
- Prepare bills, invoices and bank deposits
- Process accounts and incoming payments in compliance with financial policies and procedures
- Perform day-to-day financial transactions, including verifying accounts
- Reconcile the accounts receivable ledger to ensure that all payments are accounted for and properly posted
- Verify discrepancies by and resolve clients' billing issues
- Facilitate payment of invoices due by sending bill reminders and contacting clients.
Credit Controller and Collector - Finance Department
Booking.com
02.2004 - 05.2006
- Online travel agencies
- Actively monitor and collect payments by contacting customers on daily basis
- Organize and coordinate Tourist Trade Fair visits and workshop
- Maximize cash collection and minimize bad debts within areas of responsibility
- Weekly reporting overdue customers
- Complete various administrative and operational tasks
- Special process as assigned.
Education
Bachelor Economics and Business Economics -
Università degli Studi di Napoli 'Parthenope'
Naples, ItalySkills
- Communication
- Time management
- Sales
- People Management
- Negotiation
- Conflict resolution
- Organizational skills
- Positive Attitude
- Strong analytical
Languages
Italian
English
French
Passions
Astrophysics and any studies at the scale of atoms and subatomic particles. Favorite readings: The order of Time - Carlo Rovelli, Genesis - Guido Tonelli
Hobbies and Interests
- International Photography Course - CREA, University of Amsterdam (2009)
- Photography Workshop in Cambodia (11/2010)
- Photography Workshop in Thailand (10/2011)
- Photography Guide Tour, Amsterdam (2011/2016)
- Personal Website - LateralPhoto
Work Preference
Important To Me
Company CultureWork-life balanceCertification
- Certified Digital HR Specialist, AIHR -
- Certified Sourcing and Recruiting Professional, AIHR
- Certified HR Generalist, AIHR
- Certified Talent Management,
AIHR
- Certified HR Business Partner,
AIHR
Timeline
Sr. HR Manager & Recruiter
Tridge
02.2019 - Current
Customer Success Manager
Booking.com
01.2015 - 01.2019
Sr. Account Manager
Easytobook.com
02.2010 - 11.2014
Sales and Project Coordinator
Delta Travel Amsterdam
07.2007 - 01.2010
Account Receivable - Finance Department
Canon EMEA
05.2006 - 07.2007
Credit Controller and Collector - Finance Department
Booking.com
02.2004 - 05.2006
Bachelor Economics and Business Economics -
Università degli Studi di Napoli 'Parthenope'
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