Amber Roberts
Grand Bank NL,NL
Summary
Consistently recognized by professors and colleagues for dedication, strong work ethic, and compassion. A commitment to fostering a positive and enjoyable environment stands out, infusing humor and uplifting those around to cultivate a collaborative atmosphere that enhances team dynamics. A thorough review of the resume reveals a competent and well-rounded candidate ready to contribute effectively to the organization.
Overview
7
7
years of professional experience
Work History
Server
Brockricks
06.2025 - 10.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Personal Care Attendant
Pleasantview Towers, St. John's
06.2021 - 10.2025
- Reports and documents change in residents care
- Passionate about the overall quality of care people receive
- Experienced with diverse needs, such as those with brain injuries, amputations, quadriplegia and other conditions
- Preserve resident dignity and minimize discomfort while carrying out duties
- Assist residents with activities of daily living
- Assisted residents with personal hygiene tasks, ensuring dignity and comfort throughout the process.
- Provided emotional support to residents, fostering a positive and encouraging environment.
- Facilitated mobility for clients, using appropriate techniques and equipment to promote independence.
Personal Care Attendant
Cambridge Estates, St. John's
06.2023 - 12.2023
- Care for long-term care residents
- Assist resident with everyday activities
- Conducted regular health monitoring, documenting changes and communicating them to the healthcare team.
- Engaged residents in meaningful activities, enhancing their quality of life and social interaction.
- Maintained a safe and clean living environment, adhering to health and safety regulations.
- Responded promptly to emergency situations, employing safety protocols to ensure resident well-being.
- Collaborated effectively with healthcare professionals to ensure comprehensive care for clients with complex medical conditions.
Cashier
Michaels, St. John's
06.2020 - 06.2021
- Assist customers by providing information and resolving complaints
- Handled cash, checks, and credit card transactions with precision and security.
- Trained new employees on store policies, cash handling procedures, and customer service techniques.
- Managed returns and exchanges while adhering to company policies and procedures.
- Worked flexible schedule and extra shifts to meet business needs.
- Processed customer transactions efficiently, ensuring accurate pricing and quick service.
- Maintained an organized and tidy checkout area, contributing to a positive shopping environment.
Cashier/ Key Holder
Great Canadian Dollar Store, Paradise
12.2018 - 06.2020
- Supervise others
- Trained and mentored new staff members on store policies and customer service techniques.
- Processed customer transactions at the point of sale, ensuring quick and accurate service.
- Maintained organized cash drawers, balancing daily receipts and cash flow accurately.
- Monitored store security, ensuring safety protocols were followed during operational hours.
- Conducted regular audits of cash registers and safe to prevent discrepancies.
- Executed opening and closing procedures, ensuring store readiness for customers.
- Collaborated with team members to maintain a clean and inviting shopping environment.
- Welcomed customers and helped determine their needs.
Education
Therapeutic Recreation
ACADEMY CANADA
St. John's, NL10.2024
Personal Care Attendant
COLLEGE OF THE NORTH ATLANTIC
04.2021
Skills
- Strong leadership skills
- Public Relations
- Teamwork
- Time Management
- Effective Communication
- Critical Thinking
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Timeline
Server
Brockricks
06.2025 - 10.2025
Personal Care Attendant
Cambridge Estates, St. John's
06.2023 - 12.2023
Personal Care Attendant
Pleasantview Towers, St. John's
06.2021 - 10.2025
Cashier
Michaels, St. John's
06.2020 - 06.2021
Cashier/ Key Holder
Great Canadian Dollar Store, Paradise
12.2018 - 06.2020
Personal Care Attendant
COLLEGE OF THE NORTH ATLANTIC
Therapeutic Recreation
ACADEMY CANADA