AMANDA CELIKU
UTRECHT,Netherlands
Summary
Customer-focused professional with strong experience in customer service, retail operations, and team coordination within fast-paced and international environments. Demonstrates excellent communication skills, problem-solving ability, and a high level of adaptability. Background in media production and customer-facing roles, with proven attention to detail, teamwork, and customer satisfaction. Fluent in English and experienced in working with diverse teams
Overview
4
4
years of professional experience
Work History
Team Leader
TK Maxx
Utrecht
10.2023 - 11.2024
- Lead a team of retail staff, ensuring high-quality customer service and sales performance.
- Train new employees, provide coaching and feedback to enhance skills.
- Handle customer escalations and resolve complaints efficiently.
- Collaborate with management to optimize store operations.
Crew Trainer
McDonald's
Utrecht
06.2023 - 01.2024
- Trained new team members in customer service, safety, and operational procedures.
- Maintained high standards of service and team productivity.
- Assisted in daily store operations, including scheduling and inventory management.
Customer Advisor
Media Markt
Athens
08.2022 - 05.2023
- Assisted customers with product selection, sales, and post-purchase support.
- Ensured high standards of customer satisfaction and store presentation.
Customer Advisor
Public Power Corporation (PPC) – Greece
Athens
07.2022 - 05.2023
- Responded to customer inquiries regarding accounts, billing, and technical issues.
- Provided prompt, accurate, and courteous assistance, maintaining positive client relations.
- Assisted in resolving complaints and supporting internal processes to improve service quality.
Production Assistant – Logging & Media Monitoring
Silver Line Production / ANT1
Athens
08.2021 - 12.2021
- Monitored multiple cameras recording contestants 24/7 during live reality TV production.
- Logged and documented contestants’ conversations and actions in real time using production software.
- Monitored and checked audio quality from participants’ microphones to ensure clear recordings.
- Supported the editorial and post-production teams with accurate and time-coded content logs.
Sales Advisor
Vodafone GR
Athens
09.2020 - 05.2021
- Promoted products and services, meeting or exceeding sales targets.
- Assisted customers with technical inquiries and account management.
- Provided training and guidance to new staff members.
Education
Certificate of Higher Education - Journalism
Democritus University of Thrace - (D.U.Th.)
Komotini2022
Skills
- Proficiency in using computer software such as Word, Excel, PowerPoint
- Touch typing
- Reliable, communicative, social, adaptable, polite, creative, and cooperative
- Critical thinking, active listening, and perception
Activities
- Participation in volunteer programs.
- Involvement in theatrical and musical performances.
- Dance, singing, and painting.
- Aerobic exercise.
Timeline
Team Leader
TK Maxx
10.2023 - 11.2024
Crew Trainer
McDonald's
06.2023 - 01.2024
Customer Advisor
Media Markt
08.2022 - 05.2023
Customer Advisor
Public Power Corporation (PPC) – Greece
07.2022 - 05.2023
Production Assistant – Logging & Media Monitoring
Silver Line Production / ANT1
08.2021 - 12.2021
Sales Advisor
Vodafone GR
09.2020 - 05.2021
Certificate of Higher Education - Journalism
Democritus University of Thrace - (D.U.Th.)