Summary
Overview
Work History
Skills
Timeline
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Amaha Legesse

Breda

Summary

With a proven track record at Dash, I excel in operations and workforce planning, enhancing operational efficiency by over 30%. My leadership fosters team unity and innovation, driving organizational growth through strategic planning and risk management. Skilled in cross-functional coordination, I embody executive leadership with a focus on compliance and organizational development.

Overview

15
15
years of professional experience

Work History

Deputy Director of Operations

Dash
06.2017 - Current
  • Enhanced operational efficiency by streamlining processes and implementing best practices in daily operations.
  • Ensured regulatory compliance within all aspects of operations, mitigating potential risks, and maintaining a strong reputation in the industry.
  • Reduced operational costs with thorough budget analysis, identifying areas for cost-saving initiatives.
  • Developed comprehensive training programs for staff, resulting in increased job proficiency and skill development.
  • Increased employee retention rates by fostering a positive work environment through team-building activities and open communication channels.
  • Established key performance indicators to measure success, driving continuous improvement efforts across the organization.
  • Collaborated with senior leadership to develop strategic plans for organizational growth and development.
  • Facilitated conflict resolution among team members when necessary while promoting a collaborative atmosphere conducive to generating innovative ideas and solutions.
  • Spearheaded change management initiatives, effectively communicating new procedures and expectations to all stakeholders involved in the transition process.
  • Oversaw facility maintenance and upgrades, ensuring optimal working conditions for staff members while adhering to safety guidelines.
  • Conducted regular audits of operational processes to identify inefficiencies and opportunities for improvement, leading to enhanced productivity levels.
  • Coordinated with other department heads to establish strong interdepartmental relationships, fostering a unified approach to achieving the organization''s mission and vision.
  • Implemented new technology solutions to enhance overall operational performance and increase productivity levels.
  • Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
  • Negotiated contracts and agreements to secure favorable terms and maximize profits.
  • Managed procurement activities to secure resource acquisitions at best possible cost.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Road Supervisor

Dash
12.2012 - 05.2017
  • Established positive rapport with team members through open communication channels, fostering an environment of teamwork and collaboration among staff members.
  • Collaborated with other supervisors to ensure consistent communication and adherence to company policies and procedures.
  • Evaluated employee performance regularly, providing constructive feedback for improvement as well as recognizing outstanding contributions.
  • Cultivated a strong sense of accountability among team members by setting clear expectations for job performance.
  • Promoted a culture of safety by enforcing compliance with all relevant regulations and industry best practices.
  • Supported overall department goals by maintaining accurate records of personnel, equipment, and work completed.
  • Developed strong relationships with local authorities, facilitating cooperation on shared projects and addressing community concerns promptly.
  • Improved road safety by conducting regular inspections and identifying areas requiring maintenance or repair.
  • Participated in professional development opportunities, building new skills and staying current with industry advancements.
  • Elevated customer satisfaction levels by addressing complaints in a timely manner and implementing solutions to prevent future issues from arising.
  • Led emergency response efforts during extreme weather events or other crises, ensuring the continued operation of vital transportation infrastructure.
  • Supported the department''s recruitment efforts by helping to identify, interview, and onboard new employees.
  • Enhanced driver performance through comprehensive training programs and ongoing evaluation of skills.
  • Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.

Bus Driver

Dash
06.2010 - 11.2012
  • Kept bus interiors clean and tidy to provide comfortable passenger environments.
  • Completed pre- and post-trip bus inspections for safe passenger transportation.
  • Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
  • Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Acted calmly, productively and professionally under pressure for helpful emergency response.
  • Ensured timely arrivals and departures by strictly adhering to schedules and effectively managing unforeseen circumstances.
  • Communicated regularly with central dispatch teams to report delays and route changes.
  • Assisted passengers with disabilities, ensuring safe boarding, comfortable travel, and proper disembarking procedures were followed.
  • Navigated challenging weather conditions safely while keeping passengers informed of potential delays due to hazardous road situations.
  • Received excellent customer reviews for friendly, punctual transport services.
  • Remained current on local traffic regulations and attended regular training sessions to maintain up-to-date knowledge of industry best practices.
  • Implemented proper emergency procedures as needed, addressing any potential hazards and ensuring the safety of all passengers on board.
  • Trained new bus drivers in company policies, route navigation techniques, and safety protocols to ensure smooth onboarding experiences.
  • Contributed to company reputation for reliability by maintaining an exceptional attendance record and punctuality rate.
  • Fostered positive team environment, sharing knowledge and tips with colleagues to enhance overall service quality.

Skills

  • Operations management
  • Scheduling management
  • Logistics management
  • Workforce planning
  • Cross-functional coordination
  • Planning and execution
  • Executive leadership
  • Management
  • Organizational development
  • Compliance management
  • Risk management

Timeline

Deputy Director of Operations

Dash
06.2017 - Current

Road Supervisor

Dash
12.2012 - 05.2017

Bus Driver

Dash
06.2010 - 11.2012

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Amaha Legesse