ALISHA
Happy Valley Goose Bay
Summary
Hardworking and reliable professional with experience in hotel customer service, kitchen support, and childcare. Seeking a position where I can contribute my skills in a fast-paced, team-oriented environment. Dedicated to providing excellent service and maintaining a positive attitude.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Hotel Front Desk Clerk
Hotel North
2025.10 - Current
- Managed guest check-ins and check-outs with efficient service and accurate billing.
- Addressed guest inquiries and resolved issues promptly to enhance satisfaction.
- Coordinated room assignments based on availability and guest preferences.
- Maintained accurate reservation and cancellation records using PMS software.
- Handled high-volume calls and directed guests to appropriate departments.
Cashier
Sodexo Dining
2025.10 - Current
- Processed customer transactions accurately and efficiently using POS systems.
- Maintained a clean and organized cashier station for smooth operations.
- Provided excellent customer service, addressing inquiries and resolving issues.
- Managed cash, credit, and digital payments, ensuring balanced registers.
Front Desk Supervisor
La Quinta Inn by Wyndham
2023.01 - 2025.09
- Deliver exceptional front-line service for smooth check-in/check-out experiences.
- Manage reservations, cancellations, and special requests efficiently.
- Process payments, issue receipts, and ensure accurate billing.
- Address guest inquiries and complaints promptly and professionally.
- Coordinate with other departments to fulfill guest needs quickly.
Day Care Assistant
Caterpillar Fun House
2023.03 - 2023.12
- Supervised outdoor play and ensured child safety.
- Supported social development and positive behavior.
- Prepared bottles, sterilized equipment, and changed diapers.
- Assisted with homework and basic learning activities.
- Managed rest periods and daily routines.
Front Desk Representative
Quality Inn
2022.08 - 2023.01
- Assisted customers with inquiries, returns, and purchases.
- Maintained a friendly and professional demeanor at all times.
- Helped locate products and resolved issues promptly.
- Operated PMS system and processed various payment types.
Cook Helper / Kitchen Assistant
River House Restaurant & Pub
2022.02 - 2022.12
- Assisted in preparing ingredients and plating meals.
- Maintained kitchen cleanliness and followed health/safety guidelines.
- Restocked kitchen supplies and organized storage areas.
- Supported chefs during busy meal services.
Education
Associate of Arts -
Alexander College
BC01.2023
Skills
- Customer Service
- Food Preparation
- Safety and Hygiene Standards
- POS & PMS Systems
- Transaction Handling & Restocking
- Organizational Skills
- Issue Resolution
- Workplace Compliance Standards
LANGUAGES
punjabi Native
english Fluent
French Intermediate
Certification
- Food Handler
- First Aid / CPR
- WHMIS
- Class 5 BC
Timeline
Hotel Front Desk Clerk
Hotel North
2025.10 - Current
Cashier
Sodexo Dining
2025.10 - Current
Day Care Assistant
Caterpillar Fun House
2023.03 - 2023.12
Front Desk Supervisor
La Quinta Inn by Wyndham
2023.01 - 2025.09
Front Desk Representative
Quality Inn
2022.08 - 2023.01
Cook Helper / Kitchen Assistant
River House Restaurant & Pub
2022.02 - 2022.12
Associate of Arts -
Alexander College