Summary
Overview
Work History
Education
Skills
Software
Interests
Timeline
Hi, I’m

Aline Giacobbi

Customer Success | Account Manager
Noordwijk, Netherlands
Aline Giacobbi

Summary

Relationship-focused professional with experience in customer success, account management, project coordination, coaching, and consultancy. Passionate about empowering people and organizations to reach their full potential. I thrive on helping individuals, teams, and organizations achieve their goals and transform their potential into meaningful impact. I am seeking an organization where I can contribute purposefully from day one while continuing to learn and grow alongside the team.

Raised in the Netherlands, holding French (native) and Portuguese citizenship, open to new opportunities including relocation to Lisbon.

Overview

11
years of professional experience
5
Languages
7
years of post-secondary education

Work History

Own Project

Missionary | Project Manager & Empowerment Coach
01.2023 - 11.2025

Job overview

Supported by my Dutch local church

  • Speaker & Women's Empowerment Coach: Provided counseling and workshops to empower women, rebuild confidence, and promote personal growth. Led group sessions fostering self-awareness and resilience, using storytelling and interactive exercises. Built trusting relationships through mentorship and guidance.
  • Speaker & Children's Program Coordinator: Designed and delivered visually engaging lessons to teach biblical concepts to over 1000 children and adolescents. Created interactive pedagogical games and activities to simplify learning and make sessions fun and memorable
  • Fundraising Organizer: Planned and executed a creative community festival to fund a mission to Congo. Coordinated volunteers, vendors, and logistics, mobilizing the community to support the cause and generate financial contributions.

Youth With A Mission

Missionary | Project & Training Coordinator
01.2016 - 12.2022

Job overview

  • Lead Trainer & mentor : Trained and mentored team members and volunteers, providing constructive feedback, professional development, and project guidance to improve performance in multicultural, field-based environments.
  • Social Impact Event Coordinator: Coordinated the first Christian wedding ceremony in a polygamist Quilombos community (Cartagena/Palenque, Colombia) and Mini-Olympics games for children in Rio de Janeiro’s favelas.
  • NGO Consultant: Advised small & start-up NGOs in Brazil, Haiti, Colombia, and St. Vincent & the Grenadines; identified talent, connected volunteers to organizational needs, and delivered practical solutions to improve project structure and sustainability.

Treatwell

Customer Success Manager
01.2015 - 12.2015

Job overview

  • Manage operational relations with multiple account from France l Belgium l Netherlands.
  • Salesforce User | Data Entry & Management | CRM Experience | Customer Relationship Management.
  • Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings.
  • Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.

Education

Vrije Universiteit
Amsterdam, Netherlands

Master of Science from Communications & Marketing
09.2012 - 01.2015

University Overview

  • Thesis: Fashion & Sustainability - Environmental Impact of Conscious Production in Eco-Fashion Brands.

Hogeschool Utrecht
Utrecht, Netherlands

Bachelor of Applied Arts And Science from Skintherapy
09.2004 - 06.2009

University Overview

  • Thesis: The effects of Hydroquinone in Skin Therapy: Health, Safety and social implications.

Lycée Français, Van Gogh
The Hague, Netherlands

French High School Diploma from Humanities, Literature & Languages
04.2001

University Overview

Baccalauréat graduated with honors.

Skills

Client Relationship Management & Customer SuccessAccount & Business SupportProject & Event Management

Software

Microsoft office: Word, PowerPoint, Excel

CRM: Salesforce

Design: Canva, Adobe Illustrator, Adobe InDesign

Web & Content: Wordpress, SEO

Photoshop

Interests

Creative expression (Dance, Styling, Photography), healthy living (nutrition, strength training, skincare) and enjoying nature (walking, biking, relaxing).

Timeline

Missionary | Project Manager & Empowerment Coach

Own Project
01.2023 - 11.2025

Missionary | Project & Training Coordinator

Youth With A Mission
01.2016 - 12.2022

Customer Success Manager

Treatwell
01.2015 - 12.2015

Vrije Universiteit

Master of Science from Communications & Marketing
09.2012 - 01.2015

Hogeschool Utrecht

Bachelor of Applied Arts And Science from Skintherapy
09.2004 - 06.2009

Lycée Français, Van Gogh

French High School Diploma from Humanities, Literature & Languages
04.2001
Aline GiacobbiCustomer Success | Account Manager