Alina Riabtseva
Amsterdam
Summary
Driven and committed specialist with four+ years of experience, specialized in operations and process improvement. With a background in Supply Chain and Logistics Coordination, as well as Operations Coordination, offering expertise in optimizing processes, managing projects, and delivering exceptional customer service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Specialist
EFarmer B.V.
03.2023 - Current
- Analyzing existing business processes and identifying areas for improvement to increase efficiency of organization;
- Documenting standard operating procedures and workflows;
- Creating company-wide policies and other documents;
- Managing projects related to business operations, including planning, execution, monitoring progress, and ensuring timely completion within budget constraints;
- Collaborating with various departments and teams to coordinate activities, streamline processes, and address operational challenges or opportunities;
- Providing training and support to employees on new processes or tools to enhance their skills and capabilities in support of business operations;
- Analyzing data to identify trends and make informed decisions, driving continuous improvement in operations.
Supply Chain Coordinator
eFarmer B.V.
05.2020 - 03.2023
- Monitored inventory levels, ensuring accuracy, and optimizing stock levels;
- Managed relationships with logistics providers, negotiating contracts that resulted in better shipping rates and improved service levels;
- Coordinated logistics activities such as transportation, warehousing, and distribution to ensure timely delivery of goods or services to customers or clients;
- Collaborated with internal teams such as procurement, manufacturing, and sales to ensure alignment of supply chain activities with overall business objectives;
- Worked with export customs documents;
- Handled customer's logistic queries;
- Improved inventory management by setting up additional functional in Odoo ERP system for more accurate forecasting;
- Collaborated with cross-functional teams to drive continuous improvement initiatives in supply chain process.
Office Manager & Order Processing Specialist
eFarmer B.V.
10.2019 - 05.2020
- Overseen daily office operations, including managing schedules, coordinating meetings, and handling email correspondence and calls;
- Managed office budgets and expenses, identifying cost-saving opportunities;
- Processed incoming orders promptly and accurately, ensuring that customer requirements are met and orders are fulfilled in a timely manner;
- Liaised with customers to clarify order details, resolve discrepancies, and provide exceptional service throughout the order fulfillment process.
- Coordinated with internal teams such as sales, logistics, and inventory management to fulfill orders efficiently and meet customer expectations;
- Maintained order records and documentation in ERP system, including order status, invoices, tracking information, and customer communications;
- Proactively communicated with customers regarding order status, delivery updates, and any relevant information;
- Proficient in using order management software, Odoo ERP system, Hubspot CRM system to facilitate order processing, data management, and communication with customers and internal teams.
- Strong knowledge of Microsoft Office Suite (Word, Excel, etc.) for creating documents, spreadsheets, and presentations, as well as managing email communications.
Private Notary Assistant
Private notary
07.2013 - 12.2015
- Prepared legal documents for notarization, ensuring accuracy and completeness while adhering to legal requirements;
- Provided professional customer service by scheduling appointments, addressing inquiries, and explaining notary processes and requirements to clients;
- Verified identities of signers and witnesses according to notary laws and regulations;
- Maintained organized and accurate records of notarized documents, organizing files, and safeguarding sensitive information;
- Provided administrative assistance to notary, including managing calendars, scheduling appointments, handling correspondence, and maintaining office supplies.
Education
Master of Science - International law
Yaroslav Mudryi National Law University
Kharkiv, Ukraine06.2013
Bachelor of Science - Civil law
V.Dal East Ukrainian National University
Luhansk, Ulraine06.2012
Skills
- Analytical Thinking
- Problem-solving aptitude
- Attention to Detail
- Logistics Management
- Project Management
- Effective Communication
- Teamwork and Collaboration
- Technical Proficiency: ERP systems (Odoo), CRM systems (Hubspot), BMI, Bizagi Modeller, Microsoft Office Suit
Certification
- Introduction to Operational management (Coursera)
- HTML/CSS course at IT school Spalah (Kharkiv, Ukraine)
Languages
Ukrainian, Russian
Native language
English
Upper intermediate
B2
Timeline
Operations Specialist
EFarmer B.V.
03.2023 - Current
Supply Chain Coordinator
eFarmer B.V.
05.2020 - 03.2023
Office Manager & Order Processing Specialist
eFarmer B.V.
10.2019 - 05.2020
Private Notary Assistant
Private notary
07.2013 - 12.2015
Master of Science - International law
Yaroslav Mudryi National Law University
Bachelor of Science - Civil law
V.Dal East Ukrainian National University
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