Alina Bohuslavska
Vlaardingen,ZH
Summary
I am creative and result-oriented person who has the ability to find non-standard solutions to challenges and implement impossible things into reality. I am very attentive to complying with corporate standards and constantly improve my skills. Politeness and attention to detail are my top priorities at work. I have experience working in premium-class hotels. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
Catering Staff Member
Verwiel&Wijngaard
Rotterdam
08.2023 - Current
- Stocked beverage stations prior to each meal service period with appropriate supplies such as cups, napkins, utensils, condiments.
- Assembled and served meals according to specific guest requirements.
- Set up banquet tables and chairs in accordance with event specifications.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
- Maintained cleanliness of buffet area before, during, and after each meal service period.
- Provided excellent customer service throughout each event by responding quickly to guest requests or inquiries in a polite manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Housekeeping Room Attendant
Inntel Hotels
Rotterdam
06.2022 - 07.2023
- Replaced dirty linens with clean items according to established standards of quality control.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Polished and sanitized floors, counters, bathtubs and window sills.
- Ability to find an individual approach
Achievements: Developed an adaptation system for cleaning assistants/maids, taught newcomers room cleaning standards.
Head of HR Department
Premier Palace Hotel Kharkiv |
Kharkiv
03.2012 - 11.2021
- Organization of work of the HR department.
- Analysis, development and implementation of HR-processes in the company;
- Formation of the organizational structure, staffing table; creation of documents regulating the activities of the company: regulations, procedures.
- Optimization and management of the processes of selection, recruitment and adaptation of personnel;
- Participation in the development and implementation of the system of material and non-material motivation.
- Organization and implementation of the annual personnel assessment. Identification of the talent pool. Development, organization and implementation of the social and psychological climate in the team;
- Planning staffing needs, monitoring the labor market and wages.
- Development of corporate culture, organization of corporate events
Education
Career Consultant - Career Development Specialist
Career Management School
01-2020
- Management of Organizations
Kharkiv Regional Institute National Academy
01-2006
- Merchandising And Trade Organization
Krasnodar Correspondence Institute of Soviet Trade
01-1992
Skills
- Table Setting
- Basic Accounting
- Food Storage Safety
- Bartending
- Interpersonal Relations
- Team Management
- Inventory Monitoring
Languages
Ukrainian
First Language
English
Intermediate (B1)
B1
Timeline
Catering Staff Member
Verwiel&Wijngaard
08.2023 - Current
Housekeeping Room Attendant
Inntel Hotels
06.2022 - 07.2023
Head of HR Department
Premier Palace Hotel Kharkiv |
03.2012 - 11.2021
Career Consultant - Career Development Specialist
Career Management School
- Management of Organizations
Kharkiv Regional Institute National Academy
- Merchandising And Trade Organization
Krasnodar Correspondence Institute of Soviet Trade
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